L2 Desktop Support Engineer — Remote & Cross-Platform

SISL Global; Rotterdam; Hybrid; EUR 42,000 - 60,000; Full time

Job summary

SISL Global seeks an L2 Desktop Support Technician to provide advanced end-user support, troubleshoot complex issues, and maintain hardware/software systems for optimal performance. You will handle escalations, assist with network connectivity, and collaborate on IT projects from our Rotterdam office.

Ideal candidates have 2–4 years in desktop support, strong Windows/macOS knowledge, and proficiency with Office Suite, AD, and remote desktop tools.

Qualifications

• Requires Associate's or Bachelor's degree in IT/CS or related field or equivalent work experience.
• 2–4 years of desktop support or similar experience.
• Strong knowledge of Windows and macOS operating systems.
• Proficiency with Microsoft Office Suite and other common software applications.
• Experience with Active Directory, group policies, and user account management.
• Familiarity with remote desktop tools and support software.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and in a team.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft CDSS (if applicable).

Responsibilities

• Provide second-level technical support for desktop/laptop hardware, software, and peripherals.
• Install, configure, and maintain operating systems, software applications, and system updates.
• Perform root cause analysis to identify recurring problems and develop solutions.
• Troubleshoot Windows and macOS break/fix issues.
• Assist with network connectivity issues, including LAN/WAN, Wi‑Fi, and VPN.
• Collaborate with IT team on projects, upgrades, and implementations.
• Maintain accurate records of work in the ticketing system.
• Provide remote support for users at home or in the field.
• Train and mentor junior support technicians as needed.
• Ensure compliance with IT policies, security protocols, and best practices.
• Perform routine maintenance and inspections to ensure optimal equipment performance.
• Build and maintain strong relationships with end users and ensure user satisfaction.

Skills

Problem-solving

Communication

Teamwork

Independence

Interpersonal skills

Education

Associate's or Bachelor's degree in IT/CS

Tools

Microsoft Office Suite

Active Directory

Group Policies

User account management

Remote desktop tools

Support software

Job description

SISL Global seeks an L2 Desktop Support Technician to provide advanced end-user support, troubleshoot complex issues, and maintain hardware/software systems for optimal performance. You will handle escalations, assist with network connectivity, and collaborate on IT projects from our Rotterdam office.

Ideal candidates have 2–4 years in desktop support, strong Windows/macOS knowledge, and proficiency with Office Suite, AD, and remote desktop tools.