Information Technology Support Specialist

SISL Global; Amsterdam; On-site; EUR 35,000 - 50,000; Full time

Job summary

A leading IT services company in Amsterdam is seeking an L2 Desktop Support Technician. The role focuses on providing advanced technical support for desktop and laptop issues, ensuring optimal performance and user satisfaction. Candidates should have experience in troubleshooting Windows and Mac systems and should possess strong problem-solving skills. This full-time position requires a relevant degree or equivalent experience along with good communication abilities and a collaborative mindset.

Qualifications

• 2-4 years of experience in a desktop support or similar role.
• Proficiency with Microsoft Office Suite and other common software applications.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus.

Responsibilities

• Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues.
• Install, configure, and maintain operating systems, software applications, and system updates.
• Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

Skills

Desktop support

Troubleshooting

Windows operating system

Mac operating system

Network connectivity

Microsoft Office Suite

Active Directory

Problem-solving

Communication skills

Education

Associate’s or bachelor’s degree in information technology

Job description

Direct message the job poster from SISL Global

Overview

The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems, and ensuring optimal performance and user satisfaction.

Key Responsibilities

• Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues.
• Install, configure, and maintain operating systems, software applications, and system updates.
• Perform root cause analysis to identify recurring technical problems and develop solutions.
• Excellent in troubleshooting break/fix issues of Windows and Mac computers.
• Assist with network connectivity issues, including LAN/WAN, Wi‑Fi, and VPN.
• Collaborate with IT team members on projects, upgrades, and implementations.
• Maintain accurate records of work performed, issues, and resolutions using the company’s ticketing system.
• Provide remote support and troubleshooting for users working from home or in the field.
• Train and mentor junior support technicians as needed.
• Ensure compliance with IT policies, security protocols, and best practices.
• Perform routine maintenance and inspections to ensure optimal performance of equipment.
• Build and maintain strong relationships with end users and ensure user satisfaction.

Qualifications

• Associate’s or bachelor’s degree in information technology, Computer Science, or related field, or equivalent work experience.
• 2-4 years of experience in a desktop support or similar role.
• Strong knowledge of Windows and Mac operating systems.
• Proficiency with Microsoft Office Suite and other common software applications.
• Experience with Active Directory, group policies, and user account management.
• Familiarity with remote desktop tools and support software.
• Excellent problem‑solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus.

Employment Details

• Seniority level: Entry level
• Employment type: Full‑time
• Job function: Information Technology
• Industries: IT Services and IT Consulting

Location

Amsterdam, North Holland, Netherlands