Senior IT Help Desk & Remote Support Specialist

Infotree Global Solutions; Amsterdam; On-site; EUR 50,000 - 70,000; Part time

Job summary

A leading IT solutions provider is seeking a ServiceDesk Support Specialist for a contract position in Amsterdam. This is a key technical role providing IT support for local and remote colleagues. The ideal candidate will have over 5 years of experience and skills in Windows 11, macOS, and AI-driven troubleshooting tools. Responsibilities include managing user accounts and providing hardware support, with a focus on building productive relationships with users. If you're proactive and enjoy problem-solving in a fast-paced environment, we encourage you to apply.

Qualifications

• 5+ years of experience in IT support.
• Hands-on experience with Windows 11 and macOS.
• Knowledge of basic networking and system imaging.

Responsibilities

• Provide comprehensive IT support across various platforms.
• Manage individual workflow effectively.
• Develop and maintain relationships with users.

Skills

Service-oriented mentality

Excellent communication skills

Problem-solving skills

Experience with Windows 11

Experience with macOS

Familiarity with Google Suite

Knowledge of Microsoft Active Directory

Tools

MS Remote Desktop

Zoom

AI-driven tools (e.g., Copilot, Gemini)

Job description

A leading IT solutions provider is seeking a ServiceDesk Support Specialist for a contract position in Amsterdam. This is a key technical role providing IT support for local and remote colleagues. The ideal candidate will have over 5 years of experience and skills in Windows 11, macOS, and AI-driven troubleshooting tools. Responsibilities include managing user accounts and providing hardware support, with a focus on building productive relationships with users. If you're proactive and enjoy problem-solving in a fast-paced environment, we encourage you to apply.