Senior Desktop Support Engineer – Windows/Mac, Remote

SISL Global; Sassenheim; Vor Ort; EUR 42.000 - 64.000; Vollzeit

Zusammenfassung

SISL Global in the Netherlands is seeking a skilled L3 Desktop Support Technician to provide advanced technical support and troubleshooting for end-users. The role focuses on complex issues, maintaining hardware and software systems, and ensuring optimal performance and user satisfaction.

You will handle third-level support for desktops, install and configure OS and software, perform root cause analysis, and assist with network issues while collaborating with IT teams.

Qualifikationen

• Associate's or bachelor's degree in IT or related field, or equivalent work experience.
• 5-6 years of desktop support or similar role experience.
• Strong knowledge of Windows and Mac operating systems.
• Proficiency with Microsoft Office Suite and other common software.
• Experience with Active Directory, group policies, and user management.
• Familiarity with remote desktop tools and support software.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Desktop Support

Aufgaben

• Provide third-level technical support for desktop/laptop hardware, software, and peripherals.
• Install, configure, and maintain operating systems, software applications, and updates.
• Perform root cause analysis to identify recurring problems and solutions.
• Troubleshoot break/fix issues on Windows and Mac computers.
• Assist with network connectivity issues including LAN/WAN, Wi-Fi, and VPN.
• Collaborate with IT team on projects, upgrades, and implementations.
• Maintain records of work performed and resolutions in the ticketing system.
• Provide remote support for users working from home or in the field.
• Train and mentor junior support technicians as needed.
• Ensure compliance with IT policies, security protocols and best practices.
• Perform routine maintenance and inspections for optimal equipment performance.
• Build strong relationships with end users and ensure satisfaction.

Kenntnisse

Windows OS

Mac OS

Troubleshooting

Communication

Teamwork

Problem-solving

Independent work

Ausbildung

Associate's or bachelor's degree in information technology, Computer Science, or related field, or equivalent work experience.

Tools

Active Directory

Group Policies

User account management

Remote desktop tools

IT ticketing system

Jobbeschreibung

SISL Global in the Netherlands is seeking a skilled L3 Desktop Support Technician to provide advanced technical support and troubleshooting for end-users. The role focuses on complex issues, maintaining hardware and software systems, and ensuring optimal performance and user satisfaction.

You will handle third-level support for desktops, install and configure OS and software, perform root cause analysis, and assist with network issues while collaborating with IT teams.