Information Technology Support Engineer

SISL Global; Rotterdam; Híbrido; EUR 42.000 - 60.000; Jornada completa

Descripción de la vacante

SISL Global seeks an L2 Desktop Support Technician to provide advanced end-user support, troubleshoot complex issues, and maintain hardware/software systems for optimal performance. You will handle escalations, assist with network connectivity, and collaborate on IT projects from our Rotterdam office.

Ideal candidates have 2–4 years in desktop support, strong Windows/macOS knowledge, and proficiency with Office Suite, AD, and remote desktop tools.

Formación

• Requires Associate's or Bachelor's degree in IT/CS or related field or equivalent work experience.
• 2–4 years of desktop support or similar experience.
• Strong knowledge of Windows and macOS operating systems.
• Proficiency with Microsoft Office Suite and other common software applications.
• Experience with Active Directory, group policies, and user account management.
• Familiarity with remote desktop tools and support software.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and in a team.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft CDSS (if applicable).

Responsabilidades

• Provide second-level technical support for desktop/laptop hardware, software, and peripherals.
• Install, configure, and maintain operating systems, software applications, and system updates.
• Perform root cause analysis to identify recurring problems and develop solutions.
• Troubleshoot Windows and macOS break/fix issues.
• Assist with network connectivity issues, including LAN/WAN, Wi‑Fi, and VPN.
• Collaborate with IT team on projects, upgrades, and implementations.
• Maintain accurate records of work in the ticketing system.
• Provide remote support for users at home or in the field.
• Train and mentor junior support technicians as needed.
• Ensure compliance with IT policies, security protocols, and best practices.
• Perform routine maintenance and inspections to ensure optimal equipment performance.
• Build and maintain strong relationships with end users and ensure user satisfaction.

Conocimientos

Problem-solving

Communication

Teamwork

Independence

Interpersonal skills

Educación

Associate's or Bachelor's degree in IT/CS

Herramientas

Microsoft Office Suite

Active Directory

Group Policies

User account management

Remote desktop tools

Support software

Descripción del empleo

The L2 Desktop Support Technician is responsible for providing advanced technical support and

troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems and ensuring optimal performance and user satisfaction.

Key Responsibilities:

• Provide Second-level technical support for desktop/laptop hardware, software, and peripheral issues.
• Install, configure, and maintain operating systems, software applications, and system updates.
• Perform root cause analysis to identify recurring technical problems and develop solutions.
• Excellent in troubleshooting break/fix issues of windows and mac computers
• Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
• Collaborate with IT team members on projects, upgrades, and implementations.
• Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system.
• Provide remote support and troubleshooting for users working from home or in the field.
• Train and mentor junior support technicians as needed.
• Ensure compliance with IT policies, security protocols, and best practices.
• Perform routine maintenance and inspections to ensure optimal performance of equipment
• Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

• Associate's or bachelor’s degree in information technology, Computer Science, or related field, or equivalent work experience.
• 2-4 years of experience in a desktop support or similar role.
• Strong knowledge of Windows and Mac operating systems.
• Proficiency with Microsoft Office Suite and other common software applications.
• Experience with Active Directory, group policies, and user account management.
• Familiarity with remote desktop tools and support software.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support