Onsite IT Support Technician - Level 1/2

Everience Benelux; Amsterdam; On-site; EUR 35,000 - 50,000; Full time

Job summary

A leading IT services company is seeking an IT Support professional to provide on-site and remote support in Amsterdam. The ideal candidate will have strong expertise in Windows OS, network troubleshooting, and excellent communication skills in both English and Dutch. This position requires a Bachelor's degree in IT or related fields and 2-3 years of experience in an IT support environment. A collaborative and customer-oriented mindset is essential for success in this role.

Qualifications

• 2–3 years of experience in an IT support role, preferably in a multinational or corporate environment.
• Ability to manage multiple priorities and work independently in a small team.
• Collaborative attitude with a proactive and adaptable mindset.

Responsibilities

• Provide on‑site and remote IT support to employees in the Netherlands office.
• Diagnose and resolve hardware, software, and network issues.
• Maintain and troubleshoot local IT infrastructure, including servers, networks, and telecom systems.
• Assist with software upgrades, patches, and system updates.
• Collaborate with regional IT team to implement global IT policies.

Skills

Windows OS knowledge

Microsoft Office Suite

Network troubleshooting (LAN/WAN/Wi-Fi)

Active Directory

Office 365

ServiceNow or similar ITSM tools

IT security best practices

Problem-solving skills

Excellent communication in English and Dutch

Education

Bachelor’s degree in Information Technology

Bachelor’s degree in Computer Science

Job description

A leading IT services company is seeking an IT Support professional to provide on-site and remote support in Amsterdam. The ideal candidate will have strong expertise in Windows OS, network troubleshooting, and excellent communication skills in both English and Dutch. This position requires a Bachelor's degree in IT or related fields and 2-3 years of experience in an IT support environment. A collaborative and customer-oriented mindset is essential for success in this role.