Part-Time IT Onsite Support Technician (Backfill/Dispatch)

ITProposal; Maastricht; On-site; EUR 27,552 - 55,104; Part time

Benefits offered by this job

Travel allowance

Flexible assignments

Job summary

ITProposal is seeking an IT Onsite Support Technician (L2) for backfill and dispatch assignments in the Maastricht area, the Netherlands. This part-time, flexible role involves providing on-site end-user support across multiple clients, with hours varying by assignment and no guaranteed minimums.

The technician will troubleshoot Windows and Mac environments, support peripherals, and collaborate with SMEs, IT teams, and end users. Travel between client sites is expected.

Qualifications

• Experience: 2–5 years of experience in a similar environment.
• Education: Relevant MBO/HBO level education or equivalent.
• Language: Fluent Dutch with the customer; good-English with the Service Desk.
• Work authorization: Valid right to work in the Netherlands.

Responsibilities

• Install, upgrade, support and troubleshoot Windows, Mac and any other authorized desktop software/applications.
• Install, support and troubleshoot End User Workspace hardware such as desktops, laptops, printers, mobile devices, video and conferencing equipment.
• Perform general preventative maintenance tasks on devices and software.
• Follow and execute instructions provided by SMEs.
• Provide advanced-level support for complex issues regarding End User Workspace hardware, software and applications.
• Provide fleet rotation services similar to the Apple Genius Bar.
• Provide priority support services for Executive and VIP users.
• Provide onsite hands-and-eyes support to Customer/OEM SMEs for installing, supporting and troubleshooting devices in the Network and Compute environment.
• Take ownership of issues, carry out problem analysis, and implement fixes; escape to other teams when necessary.
• Accurately record, update and document requests using the IT service desk system.
• Maintain a first-class level of customer service, treating all customers efficiently and professionally

Skills

IT troubleshooting

Windows

Mac

Networking

MS Office

SCCM

MDM

Citrix

Active Directory

VPN

Education

Relevant MBO/HBO level education or equivalent

Tools

SCCM

MDM

Citrix

Active Directory

VPN

Job description

ITProposal is seeking an IT Onsite Support Technician (L2) for backfill and dispatch assignments in the Maastricht area, the Netherlands. This part-time, flexible role involves providing on-site end-user support across multiple clients, with hours varying by assignment and no guaranteed minimums.

The technician will troubleshoot Windows and Mac environments, support peripherals, and collaborate with SMEs, IT teams, and end users. Travel between client sites is expected.