Part-Time IT Onsite Support Technician (Backfill/Dispatch)

ITProposal; Enschede; On-site; EUR 24,796 - 38,572; Part time

Benefits offered by this job

Travel allowance

Reimbursed travel costs

Assignment-based pay

No guaranteed minimum hours

Job summary

ITProposal in Enschede area seeks an Onsite Support Technician (L2) for backfill and dispatch duties across client sites in The Netherlands. This is a flexible, project-based role with no guaranteed hours and is suitable for part-time workers, remote workers available for onsite assignments, and professionals working with multiple IT providers.

Typical duties include Windows/Mac troubleshooting, EUC hardware support, and collaboration with SMEs.

Qualifications

• Experience: 2–5 years in a similar IT support environment.
• Education: Relevant MBO/HBO level education or equivalent practical experience.
• Language: Fluent Dutch with the customer; good-standard English with the Service Desk.
• Work authorization: Valid right to work in the Netherlands.
• Certification: ITIL knowledge is advantageous.

Responsibilities

• Install, upgrade, support and troubleshoot Windows, Mac and any other authorized desktop software/applications.
• Install, support and troubleshoot End User Workspace hardware such as desktops, laptops, printers, mobile devices, video and conferencing equipment.
• Perform general preventative maintenance tasks on devices and software.
• Follow and execute instructions provided by SMEs.
• Provide advanced-level support for complex issues regarding End User Workspace hardware, software and applications.
• Provide onsite hands-on support to Customer/OEM SMEs for devices in the Network and Compute environment.
• Accurately record, update and document requests using the IT service desk system.
• Maintain a first-class level of customer service, treating all customers efficiently and professionally.

Skills

Networking

Hardware

Windows

Mac

End User Support

ITIL

Education

Relevant MBO/HBO level education or equivalent practical experience

Tools

SCCM

MDM

Citrix

Active Directory

VPN

Job description

ITProposal in Enschede area seeks an Onsite Support Technician (L2) for backfill and dispatch duties across client sites in The Netherlands. This is a flexible, project-based role with no guaranteed hours and is suitable for part-time workers, remote workers available for onsite assignments, and professionals working with multiple IT providers.

Typical duties include Windows/Mac troubleshooting, EUC hardware support, and collaboration with SMEs.