Flexible IT Onsite Support Tech (L2) – Backfill/Dispatch

ITproposal B.V.; Enschede; On-site; EUR 55,000 - 83,000; Part time

Benefits offered by this job

Travel reimbursement

Job summary

ITproposal B.V. is seeking an IT Onsite Support Technician (L2) for the Enschede area in the Netherlands. This assignment-based role covers backfill and dispatch across client sites, with variable hours per task and no guaranteed minimums.

Responsibilities include installing and troubleshooting Windows and Mac, hardware upkeep, and advanced support for End User Workspace issues, alongside documenting requests in the IT service desk.

Qualifications

• 2–5 years of experience in a similar environment.
• Fluent Dutch with good-standard English for Service Desk.
• Work authorization: Valid right to work in the Netherlands.
• Education: Relevant MBO/HBO level education or equivalent practical experience.

Responsibilities

• Install, upgrade, support and troubleshoot Windows, Mac and any other authorized desktop software/applications.
• Install, support and troubleshoot End User Workspace hardware such as desktops, laptops, printers, mobile devices, video and conferencing equipment.
• Perform general preventative maintenance tasks on devices and software.
• Provide advanced-level support for complex issues regarding End User Workspace hardware, software and applications.
• Provide onsite hands-and-eyes support to Customer/OEM SMEs for installing, supporting and troubleshooting devices in the Network and Compute environment.
• Accurately record, update and document requests using the IT service desk system.

Skills

Networks

Hardware

Domains

MS Office

Windows OS

Mac OS

Mobile devices

SCCM

MDM

Citrix

VPN

Active Directory

TCP/IP

Education

MBO/HBO level education

Tools

SCCM

MDM

Citrix

Active Directory

Job description

ITproposal B.V. is seeking an IT Onsite Support Technician (L2) for the Enschede area in the Netherlands. This assignment-based role covers backfill and dispatch across client sites, with variable hours per task and no guaranteed minimums.

Responsibilities include installing and troubleshooting Windows and Mac, hardware upkeep, and advanced support for End User Workspace issues, alongside documenting requests in the IT service desk.