Luxury Groups & Events Coordinator

Mandarin Oriental Group; Amsterdam; Presencial; EUR 36.000 - 54.000; Tempo integral

Benefícios oferecidos por esta vaga

Travel allowance (€0.21/km)

Discounts on stays across Mandarin/ MO

Pension fund contribution

Staff meals discount

Resumo da vaga

Mandarin Oriental Conservatorium in Amsterdam seeks a Groups & Events Coordinator to join its Commercial team. You will coordinate group bookings, meetings and events, respond to enquiries, and assist with proposals and contracts while managing smaller events independently.

Responsibilities include site inspections, preparing BEOs and billing instructions, and maintaining records in the sales systems. Excellent English and flexibility to work varied shifts are required.

Qualificações

• Prior experience in similar positions within the luxury hospitality market.
• Experience with selling and coordinating bespoke events.
• Experience with reservations systems and commercial software.
• Excellent proficiency in the English language.
• Flexibility to occasionally work different shift patterns to support events and meet clients.

Responsabilidades

• Coordinate and execute group bookings, meetings and events to hotel standards and guest expectations.
• Respond to group and event enquiries, assist with proposals, contracts and client correspondence.
• Conduct site inspections for small events and support client appointments and larger opportunities.
• Prepare event documentation (BEOs, rooming lists, group resumes, billing instructions) and inform relevant departments.
• Monitor group room blocks, deposits, billing requirements, and deadlines; ensure tasks are completed on time.
• Maintain accurate records in sales and catering systems with up-to-date client/event information.
• Support revenue, conversion and guest satisfaction goals by enhancing the guest experience and event potential.
• Assist with event logistics and operational coordination for a seamless client experience.
• Follow up with clients post-events to gather feedback and foster repeat business.

Conhecimentos

English proficiency

Shift flexibility

Customer service oriented

Ferramentas

Reservations systems

Commercial software

Descrição da vaga

Mandarin Oriental Conservatorium in Amsterdam seeks a Groups & Events Coordinator to join its Commercial team. You will coordinate group bookings, meetings and events, respond to enquiries, and assist with proposals and contracts while managing smaller events independently.

Responsibilities include site inspections, preparing BEOs and billing instructions, and maintaining records in the sales systems. Excellent English and flexibility to work varied shifts are required.