Group & Events Coordinator

Mandarin Oriental Group; Amsterdam; On-site; EUR 36,000 - 54,000; Full time

Benefits offered by this job

Travel allowance (€0.21/km)

Discounts on stays across Mandarin/ MO

Pension fund contribution

Staff meals discount

Job summary

Mandarin Oriental Conservatorium in Amsterdam seeks a Groups & Events Coordinator to join its Commercial team. You will coordinate group bookings, meetings and events, respond to enquiries, and assist with proposals and contracts while managing smaller events independently.

Responsibilities include site inspections, preparing BEOs and billing instructions, and maintaining records in the sales systems. Excellent English and flexibility to work varied shifts are required.

Qualifications

• Prior experience in similar positions within the luxury hospitality market.
• Experience with selling and coordinating bespoke events.
• Experience with reservations systems and commercial software.
• Excellent proficiency in the English language.
• Flexibility to occasionally work different shift patterns to support events and meet clients.

Responsibilities

• Coordinate and execute group bookings, meetings and events to hotel standards and guest expectations.
• Respond to group and event enquiries, assist with proposals, contracts and client correspondence.
• Conduct site inspections for small events and support client appointments and larger opportunities.
• Prepare event documentation (BEOs, rooming lists, group resumes, billing instructions) and inform relevant departments.
• Monitor group room blocks, deposits, billing requirements, and deadlines; ensure tasks are completed on time.
• Maintain accurate records in sales and catering systems with up-to-date client/event information.
• Support revenue, conversion and guest satisfaction goals by enhancing the guest experience and event potential.
• Assist with event logistics and operational coordination for a seamless client experience.
• Follow up with clients post-events to gather feedback and foster repeat business.

Skills

English proficiency

Shift flexibility

Customer service oriented

Tools

Reservations systems

Commercial software

Job description

Group & Events Coordinator

Mandarin Oriental Conservatorium is looking for a Groups & Events Coordinator to join our Commercial team.

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

As Groups & Events Coordinator you will beresponsiblefor the following duties:

• To support the coordination and execution of group bookings, meetings, and events, ensuring all arrangements are delivered in line with hotel standards and guest expectations;
• To respond to group and event enquiries in a timely and professional manner, assisting with proposals, contracts, and client correspondence while managing smaller events and internal functions independently;
• To conduct site inspections for small events and support the team with client appointments and larger event opportunities;
• To prepare accurate event documentation, including Banquet Event Orders (BEOs), rooming lists, group resumes, and billing instructions, ensuring all relevant departments are informed of event requirements;
• To assist in monitoring group room blocks, deposits, billing requirements, and contractual deadlines, ensuring administrative tasks are completed accurately and on time;
• To maintain accurate records within the hotel's sales and catering systems, ensuring client and event information is up to date;
• To support the achievement of departmental revenue, conversion, and guest satisfaction objectives by identifying opportunities to enhance the guest experience and maximize event potential;
• To assist with event logistics and operational coordination, ensuring a seamless experience for clients and guests;
• To follow up with clients after events, gathering feedback and helping to build long‑term relationships that encourage repeat business.

As Groups & Events Executive weexpectfrom you:

• Prior experience in similar positions within the luxury hospitality market;
• Experience with selling and coordinating bespoke events;
• Experience with reservations systems and commercial software;
• Excellent proficiency in the English language;
• Flexibility to occasionally work different shift patterns to support events and meet clients.

Our commitment to you:

• A salary in scale VI of the Dutch Horeca CAO;
• Excellent career progression with an iconic, luxury, global hotel brand. A lot of our colleagues joined us at the beginning of their career and are now leading their own teams and divisions;
• Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career;
• Discounted stays at our beautiful properties across the Group;
• Multiple additional benefits, such as supplemented staff meals, uniform/laundry service, ticket raffles and a 50% contribution to your pension fund;
• Travel allowance of €0,21 per kilometer for distances of 5 kilometers or more;
• F&B Discount Card – discounts at restaurants at high-end hotels in Amsterdam;
• Discounted collective health insurance and weekly yoga sessions with our personal trainers.

Discover your role within our luxury hotel:
Our teams consist of a diverse group of talented people with a wide range of backgrounds and specialties. This committed team is united by an open work culture that celebrates individuality, emphasises performance and encourages everyone to achieve their full potential. In addition to our commitment to the highest level of service we take pride in a longstanding track record of sustainable practices woven into every layer or our company.