Luxury Lounge Manager – Guest Experience Leader

Mandarin Oriental Group; Amsterdam; On-site; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Salary on scale VIII (Dutch Horeca CAO

Career progression

Staff learning & development

Discounted stays

Staff meals

Uniform & laundry

Pension contribution

Travel allowance

F&B discount card

Health insurance discount

Yoga sessions

Job summary

Mandarin Oriental Conservatorium is seeking a The Lounge Manager to lead the outlet and deliver exceptional guest experiences in a luxury setting in Amsterdam. You will oversee daily operations, manage a high-performing team, and drive financial performance while upholding Mandarin Oriental standards and values.

Fluency in English required; Dutch is a plus. As part of our team you will train staff, coordinate with kitchen and other departments, ensure compliance with health and safety

Qualifications

• Minimum 2 years of experience as outlet Manager in a luxury hotel or high-end standalone restaurant.
• Proven leadership skills with the ability to motivate, coach and develop diverse teams.
• Strong operational knowledge of food and beverage service.

Responsibilities

• Lead, inspire and manage The Lounge teams to deliver intuitive, refined and personalised service.
• Oversee daily operations, ensuring smooth service flow and operational efficiency at all times.
• Maintain the highest standards of food, beverage and service quality in line with Mandarin Oriental expectations.
• Manage staffing levels, scheduling and productivity to meet operational needs and financial targets.
• Drive revenue, profitability and cost control, including labour management and inventory control.
• Ensure full compliance with health, safety, hygiene and food safety regulations.
• Handle guest feedback professionally, resolving issues promptly while exceeding expectations.
• Collaborate closely with kitchen and support teams to ensure seamless guest experiences.
• Lead training, coaching and development initiatives, fostering engagement and building a strong talent pipeline.
• Conduct regular team briefings, performance reviews and feedback sessions.
• Support strategic initiatives, promotions, special events and brand-driven experiences.
• Act as a role model for Mandarin Oriental’s culture, values and luxury service philosophy.

Skills

Leadership

Luxury service

Financial acumen

Guest-centric

English proficiency

Job description

Mandarin Oriental Conservatorium is seeking a The Lounge Manager to lead the outlet and deliver exceptional guest experiences in a luxury setting in Amsterdam. You will oversee daily operations, manage a high-performing team, and drive financial performance while upholding Mandarin Oriental standards and values.

Fluency in English required; Dutch is a plus. As part of our team you will train staff, coordinate with kitchen and other departments, ensure compliance with health and safety