Luxury Concierge - Guest Experience Architect

Mandarin Oriental Group; Amsterdam; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Discounted stays

Staff meals

Pension fund contribution

Travel allowance

Job summary

Mandarin Oriental Conservatorium Amsterdam is seeking a Concierge to join our luxury team. You will monitor guests during their stay, handle complaints, and coordinate with porters and drivers to ensure exceptional service aligned with MOHG standards.

Fluency in English is required, Dutch is a plus, and a passion for delivering personalized, memorable experiences in a dynamic luxury environment is essential.

Qualifications

• Minimum of two years’ experience as a Concierge or Reception employee, preferably in a luxury setting.
• Proficiency in English; Dutch language skills are a plus.
• Eye for detail and strong sense of responsibility.
• Excellent presentation and professional demeanor.
• Curiosity and knowledge of Amsterdam and its cultural scene.

Responsibilities

• Monitor clients during their stay and manage complaints.
• Maintain and strengthen relationships with service providers.
• Contribute to customer loyalty and guest satisfaction.
• Coordinate with porters and valet drivers and ensure follow-up.
• Ensure service quality and adherence to Mandarin Oriental standards and procedures.
• Represent the Mandarin Oriental brand.

Skills

Concierge experience

Reception experience

English proficiency

Dutch helpful

Attention to detail

Professional presentation

Job description

Mandarin Oriental Conservatorium Amsterdam is seeking a Concierge to join our luxury team. You will monitor guests during their stay, handle complaints, and coordinate with porters and drivers to ensure exceptional service aligned with MOHG standards.

Fluency in English is required, Dutch is a plus, and a passion for delivering personalized, memorable experiences in a dynamic luxury environment is essential.