Luxury Spa Concierge: Guest Experience & Reservations

Mandarin Oriental Group; Amsterdam; Sur place; EUR 30 000 - 36 000; Plein temps

Avantages offerts par ce poste

Salary scale IV

Career progression

Staff meals

Pension contributions

Travel allowance

F&B discount card

Health insurance discount

Yoga sessions

Résumé du poste

Mandarin Oriental Conservatorium in Amsterdam is seeking a Spa Concierge to welcome guests and coordinate the spa journey, ensuring a smooth, luxurious experience.

You should have at least one year in luxury spa concierge/reception, strong English, some Dutch, and experience with reservations software; the role offers a structured training path and staff benefits in a renowned global hotel brand.

Qualifications

• A minimum of one year experience as a Concierge/Receptionist in a Spa, preferably in a luxury setting;
• Excellent proficiency in the English language (both written and verbal). Proficiency in Dutch is a plus;
• Proficiency with reservations software and IT systems;
• A strong sense of responsibility: always follows up, is accurate and knows how to deliver exceptional and personalised service.

Responsabilités

• Assisting in the smooth flow of the guest’s journey throughout their stay in the spa;
• Proactively greeting, interacting, and assisting guests in a professional manner;
• Organising appointment scheduling in order to maximise use of time and profitability whilst ensuring that the guests needs are of first importance;
• Have the ability to courteously interact and answer all spa and hotel related questions with guests;
• Completing daily briefing and informing the spa team of daily updates and information;
• Have a thorough understanding of all retail sales items sold and all Mandarin Oriental treatments and packages offered in the spa.

Connaissances

Spa concierge experience

Excellent English

Dutch language (plus)

Reservations software

IT systems

Outils

Reservations software

IT systems

Description du poste

Mandarin Oriental Conservatorium in Amsterdam is seeking a Spa Concierge to welcome guests and coordinate the spa journey, ensuring a smooth, luxurious experience.

You should have at least one year in luxury spa concierge/reception, strong English, some Dutch, and experience with reservations software; the role offers a structured training path and staff benefits in a renowned global hotel brand.