Luxury Concierge: Elevate Guest Experiences in Amsterdam

Mandarin Oriental Group; Amsterdam; On-site; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Travel allowance

F&B Discount Card

Pension fund contribution

Staff meals discount

Uniform/laundry service

Job summary

Mandarin Oriental Conservatorium Amsterdam is seeking a professional Concierge to enhance guest experiences and uphold luxury service standards. You will monitor stays, manage guest needs, and collaborate with porters, drivers, and service providers to ensure exceptional service.

The role requires at least two years in a luxury concierge or reception role, fluency in English, and a strong customer-service mindset. Dutch language skills are a plus, and knowledge of Amsterdam is advantageous.

Qualifications

• Two years’ experience as a Concierge or Reception employee, preferably in a luxury setting.
• Proficiency in the English language; Dutch is a plus.
• Eye for detail, drive to success and a supportive attitude.
• Excellent presentation; strong sense of responsibility and reliability.
• Curiosity and knowledge of Amsterdam and its culture.

Responsibilities

• Monitor guests during their stay and handle complaints.
• Maintain and strengthen relationships with service providers.
• Coordinate with porters and valet drivers and follow up daily.
• Represent the Mandarin Oriental brand and ensure MOHG standards are met.

Skills

English proficiency

Attention to detail

Customer service

Teamwork

Job description

Mandarin Oriental Conservatorium Amsterdam is seeking a professional Concierge to enhance guest experiences and uphold luxury service standards. You will monitor stays, manage guest needs, and collaborate with porters, drivers, and service providers to ensure exceptional service.

The role requires at least two years in a luxury concierge or reception role, fluency in English, and a strong customer-service mindset. Dutch language skills are a plus, and knowledge of Amsterdam is advantageous.