Lux Lounge Supervisor - Guest Experience Lead

Mandarin Oriental Group; Amsterdam; On-site; EUR 42,000 - 60,000; Full time

Benefits offered by this job

Travel allowance

Learning & Development

Career progression

MOstay

Job summary

Mandarin Oriental Conservatorium is seeking a Lounge Supervisor to lead our team and uphold exceptional service standards in a luxury setting in Amsterdam. The role focuses on coaching the lounge team, supporting management tasks such as product ordering, and driving revenue through upselling and attentive service.

Candidates should have at least 3 years' experience in luxury hotels or restaurants, with English proficiency; Dutch is a plus.

Qualifications

• Minimum of 3 years' experience in a similar position in luxury restaurant or hotel.
• Experience with Afternoon Tea offer.
• Excellent verbal knowledge of the English language (Dutch is a plus).
• Ability to work mornings, afternoons, evenings, weekend shifts and holidays.
• Hospitable and fun-loving attitude to enrich the guest's experience.
• Flexible and a genuine motivator.

Responsibilities

• Ensuring service standards and exceptional quality is always delivered to our guests.
• Coaching, supervising and motivating the lounge team.
• Supporting with management tasks, including product ordering.
• Driving results through upselling, active sales and cost-efficient work.

Skills

Team leadership

Upselling

Job description

Mandarin Oriental Conservatorium is seeking a Lounge Supervisor to lead our team and uphold exceptional service standards in a luxury setting in Amsterdam. The role focuses on coaching the lounge team, supporting management tasks such as product ordering, and driving revenue through upselling and attentive service.

Candidates should have at least 3 years' experience in luxury hotels or restaurants, with English proficiency; Dutch is a plus.