Luxury Front Office Manager: Guest Experience & Revenue

Mandarin Oriental Group; Amsterdam; On-site; EUR 52,000 - 68,000; Full time

Benefits offered by this job

Discounted stays at Mandarin Oriental?

Travel allowance

F&B discount card

Health insurance

Job summary

Mandarin Oriental Conservatorium in Amsterdam seeks an experienced Assistant Front Office Manager to lead the Front Office team, ensuring exceptional guest experiences and smooth daily operations.

The role requires a minimum of 5 years in luxury hotels, with at least 2 years in a similar position, and fluent English and Dutch communication. A dynamic, guest-centric leader is essential for this high-end property.

Qualifications

• Minimum 5 years' relevant working experience in luxury hotels with at least 2 years' experience in similar positions.
• Passionate about delivering exceptional guest service.
• Pleasant, friendly and motivational with enthusiastic character.
• Service-oriented and able to work in a fast-paced and dynamic operation.
• Excellent communication skills with fluent spoken in English and Dutch.
• Superior guest resolution and problem-solving abilities are required.

Responsibilities

• Support the Rooms Division Manager in leading the Front Office team, ensuring exceptional guest experiences and smooth day-to-day operations.
• Handle guest compliments, comments and complaints in a timely and professional manner.
• Drive revenue opportunities through upselling, room allocation management and promotion of hotel programmes and services.
• Oversee operational and financial processes including billing accuracy, cash handling, compliance, data protection and adherence to hotel policies and procedures.
• Manage and monitor the team performance by providing supervision, counselling and coaching.
• Act as a visible leader within the hotel, collaborating with departments to deliver seamless service while maintaining health, safety and emergency response standards.

Skills

Fluent English

Fluent Dutch

Job description

Mandarin Oriental Conservatorium in Amsterdam seeks an experienced Assistant Front Office Manager to lead the Front Office team, ensuring exceptional guest experiences and smooth daily operations.

The role requires a minimum of 5 years in luxury hotels, with at least 2 years in a similar position, and fluent English and Dutch communication. A dynamic, guest-centric leader is essential for this high-end property.