Luxury Front Office Supervisor | Guest Experience Lead

Amstel Hotel; Amsterdam; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Travel allowance

Personalized support for ambitions

Trainmore discount + 1€ per visit

Employee discount on InterContinental

F&B discount at partner hotels

Epassi flexible benefits platform

Job summary

The Amstel Hotel in Amsterdam is seeking a hands-on Front Office leader to guide and inspire the loyal Front Office team. You will drive guest experience excellence from arrival to departure and motivate the team to enhance service levels for our guests.

Applicants should bring a passion for luxury hospitality, superb communication, and experience in a 5-star hotel. Fluency in Dutch and English is required, with additional languages a plus.

Qualifications

• Teamplayer with a service-first mindset.
• Passion for luxury hospitality and guest satisfaction.
• Fluent Dutch and English; another language is a plus.
• Strong communication and prioritization skills.
• Proven track record in a 5‑star hotel environment.

Responsibilities

• Lead the dynamic Front Office team and set service standards.
• Optimize the guest experience from arrival to departure.
• Motivate staff to improve service delivery and guest relations.
• Handle guest questions, requests and complaints professionally.
• Prepare staff scheduling and ensure coverage.

Skills

Teamplayer

Luxury hospitality passion

Positive attitude

Fluent Dutch and English

Other language preferred

Prioritization

5-star hotel experience

Job description

The Amstel Hotel in Amsterdam is seeking a hands-on Front Office leader to guide and inspire the loyal Front Office team. You will drive guest experience excellence from arrival to departure and motivate the team to enhance service levels for our guests.

Applicants should bring a passion for luxury hospitality, superb communication, and experience in a 5-star hotel. Fluency in Dutch and English is required, with additional languages a plus.