Front Office Supervisor

Amstel Hotel; Amsterdam; Presencial; EUR 60.000 - 90.000; Tempo integral

Benefícios oferecidos por esta vaga

Travel allowance

Personalized support for ambitions

Trainmore discount + 1€ per visit

Employee discount on InterContinental

F&B discount at partner hotels

Epassi flexible benefits platform

Resumo da vaga

The Amstel Hotel in Amsterdam is seeking a hands-on Front Office leader to guide and inspire the loyal Front Office team. You will drive guest experience excellence from arrival to departure and motivate the team to enhance service levels for our guests.

Applicants should bring a passion for luxury hospitality, superb communication, and experience in a 5-star hotel. Fluency in Dutch and English is required, with additional languages a plus.

Qualificações

• Teamplayer with a service-first mindset.
• Passion for luxury hospitality and guest satisfaction.
• Fluent Dutch and English; another language is a plus.
• Strong communication and prioritization skills.
• Proven track record in a 5‑star hotel environment.

Responsabilidades

• Lead the dynamic Front Office team and set service standards.
• Optimize the guest experience from arrival to departure.
• Motivate staff to improve service delivery and guest relations.
• Handle guest questions, requests and complaints professionally.
• Prepare staff scheduling and ensure coverage.

Conhecimentos

Teamplayer

Luxury hospitality passion

Positive attitude

Fluent Dutch and English

Other language preferred

Prioritization

5-star hotel experience

Descrição da vaga

• Guiding the dynamic and loyal Front Office team
• Optimizing and implementing the guest experience from arrival to departure
• Motivating your team to offer changes in the service experience to our guest
• Dealing with questions, requests or guest complaints at an excellent level
• Making staff planning
• Training new employees

Requirements

• Teamplayer
• Knowledge or passion for luxury and hospitality
• Positive attitude and excellent communication skills
• Speaks and writes fluently Dutch and English and preferably another language
• Good at prioritizing
• Work experience in a 5-star hotel

WHY THE AMSTEL HOTEL?

Working at The Amstel Hotel in Amsterdam is accompanied by brilliant working conditions:

• A pleasant and collegial working environment in which own initiative is appreciated
• Travel allowance for a commuting distance of more than 5 km
• Personalized support that matches your ambitions so that you can make a great start, be involved, and grow.
• To stay fit we offer a discount on your contract with Trainmore + 1 Euro discount for every time you go!
• Personal development and growth opportunities
• Employee discount on the worldwide 6500+ hotels of InterContinental Hotel Group
• 50% discount on the F&B at 23 partner hotels in Amsterdam with the F&B Discount Card
• When you join our team, you will gain access to Epassi, our flexible benefits platform. Through Epassi, you can choose what suits you best. whether that is a discount on your gym membership or vouchers for your favourite online stores. The choice is entirely yours. Through Epassi we recognise and reward your efforts.

We exclusively consider responses from candidates who possess eligibility to work within the Netherlands / EU.