Luxury Hotel Executive Housekeeper - Lead & Elevate

Amstel Hotel; Amsterdam; On-site; EUR 90,000 - 140,000; Full time

Job summary

The Amstel Hotel in Amsterdam is seeking an experienced Executive Housekeeper to lead our luxury Housekeeping department. You will drive cleanliness, presentation, and service across the property and inspire a team to deliver exceptional guest experiences.

You will coach and develop staff, manage resources, and partner with departments to uphold our brand standards and safety requirements while supporting sustainability initiatives.

Qualifications

• Several years of experience in Housekeeping within a luxury hotel or comparable high-end hospitality environment, preferably in a senior leadership position.
• Proven experience in leading, coaching, and developing a diverse team, with the ability to inspire colleagues and establish clear expectations.
• A strong understanding of luxury hospitality standards and the ability to translate these into consistently outstanding operational performance.
• A commitment to training, colleague engagement, and continuous improvement.
• A good command of English, both written and spoken.
• Relevant hospitality education or an equivalent combination of education and professional experience.

Responsibilities

• Leading and developing your team: Manage, coach, and inspire the Housekeeping team, fostering a culture of collaboration, accountability, and continuous improvement.
• Maintaining exceptional standards: Ensure that all guest rooms, suites, public areas, and back-of-house spaces are maintained to the highest standards of cleanliness, presentation, and quality, in line with the Amstel Hotel’s brand standards.
• Creating memorable guest experiences: Work closely with the Front Office and other operational departments to anticipate guest needs, accommodate special requests, and ensure personalised attention for VIPs, returning guests, and other valued visitors.
• Driving quality and consistency: Conduct regular inspections and quality assessments, identify opportunities for improvement, and implement procedures that safeguard the hotel’s standards and enhance the guest experience.
• Managing resources and inventory: Oversee the purchasing, storage, and distribution of linen, amenities, cleaning products, and equipment, ensuring efficient stock management while minimising waste and supporting the hotel’s sustainability initiatives.
• Taking financial responsibility: Contribute to the preparation and management of departmental budgets, monitor costs and productivity, and identify opportunities to improve operational efficiency without compromising quality.
• Ensuring health, safety, and compliance: Maintain a safe working environment by ensuring that all colleagues follow relevant health, safety, hygiene, and environmental regulations, as well as the hotel’s internal procedures.
• Collaborating across departments: Build strong working relationships with other Heads of Department to ensure seamless communication, effective planning, and an outstanding overall guest experience.
• Supporting operational excellence: Oversee deep-cleaning programmes, periodic maintenance activities, and special projects. Lead by example and support your team on the floor whenever operational demands require it.
• Developing talent and engagement: Identify training needs, support individual development, and create an environment in which colleagues feel valued, motivated, and empowered to deliver their best.

Skills

Housekeeping leadership

Team coaching

Quality standards

English proficiency

Education

Hospitality education

Job description

The Amstel Hotel in Amsterdam is seeking an experienced Executive Housekeeper to lead our luxury Housekeeping department. You will drive cleanliness, presentation, and service across the property and inspire a team to deliver exceptional guest experiences.

You will coach and develop staff, manage resources, and partner with departments to uphold our brand standards and safety requirements while supporting sustainability initiatives.