Front Office Lead: Elevate Guest Stays & Team

The Social Hub; Amsterdam; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

European discounts

Growth opportunities

Dynamic multinational team

Employee events

Job summary

The Social Hub in Amsterdam is seeking a Front Office Supervisor to lead daily front desk operations, guiding the team during shifts and ensuring guests feel at home from arrival.

You will coach, support, and motivate Front Office Hosts, coordinate with Housekeeping and F&B, manage bookings and payments, and look for upsell opportunities while fostering a warm, inclusive, hybrid work environment.

Qualifications

• 1–3 years of experience as a front office supervisor or similar role.
• Strong hospitality knowledge and customer-focused mindset.
• Confidence, warmth and excellent people skills.
• Fast learner with problem-solving in the moment.
• Enjoy guiding others and uplifting the team.
• Familiar with modern hotel systems and eager to learn new tools.
• Fluent in English and Dutch; additional languages are a plus.

Responsibilities

• Lead daily front desk operations and guide the team during shifts.
• Coach, support, and motivate Front Office Hosts in the moment.
• Welcome guests, handle requests, and turn small moments into great stays.
• Coordinate with Housekeeping, F&B, and other teams to keep things smooth.
• Manage bookings, room availability, payments, and other admin tasks.
• Spot upsell opportunities for rooms and local experiences.
• Share guest feedback and ideas to elevate service.
• Help onboard new team members and create a fun, supportive vibe.

Skills

Front Office Leadership

People Skills

Problem Solving

Team Coaching

Hospitality Knowledge

Systems Proficiency

English & Dutch Proficiency

Tools

Hotel Management Systems

Job description

The Social Hub in Amsterdam is seeking a Front Office Supervisor to lead daily front desk operations, guiding the team during shifts and ensuring guests feel at home from arrival.

You will coach, support, and motivate Front Office Hosts, coordinate with Housekeeping and F&B, manage bookings and payments, and look for upsell opportunities while fostering a warm, inclusive, hybrid work environment.