Internship - Knowledge Management

Webfleet Solutions B.V.; Amsterdam; Hybrid; EUR 5,600 - 7,800; Part time

Benefits offered by this job

Internship allowance

Flexible remote work (up to 3 days)

Learning & development resources

Job summary

Webfleet Solutions B.V. offers a 6-month Knowledge Management Internship in the Quality team. You will map internal processes, draft clear SOPs, and help organize knowledge articles in our CRM.

The role requires pursuing or recent graduation in KM/Info Science or related field, strong English communication, and solid organizational skills. Flexible schedule with up to 3 days remote work supports your studies and professional growth.

Qualifications

• Pursuing or recently completed degree in Knowledge Management, Information Science, Business Administration, or related field.
• Strong written and verbal communication in English.
• Excellent organizational and time management abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work independently and in a team.
• Attention to detail and proactive problem solving.
• Familiarity with knowledge management tools (Salesforce Knowledge Base, Confluence) is a plus.
• HTML knowledge is a plus.

Responsibilities

• Collaborate with Process Managers and stakeholders to map and document internal processes.
• Create clear work instructions and SOPs.
• Assists content creators in developing and organizing knowledge articles in the CRM system.
• Conduct research to support knowledge management initiatives.
• Maintain and update knowledge management systems and databases.
• Participate in team meetings and knowledge-sharing sessions.
• Facilitate process and system training based on SOP updates.
• Provide administrative support to the Quality team.
• Analyze data on learning penetration and recommend improvements.
• Contribute to AI and future of work projects in knowledge management.
• Work with learning teams to identify knowledge gaps and deliver training.

Skills

English communication

Organizational skills

Time management

Data analysis

Attention to detail

Teamwork

HTML knowledge

Education

Knowledge Management/Information Science/Business Administration degree

Tools

Microsoft Office

Salesforce Knowledge Base

Confluence

Job description

Webfleet is a dynamic and innovative company dedicated to moving the world toward a sustainable future with data-driven mobility solutions. We are committed to fostering a collaborative and inclusive work environment where every team member can be their best selves and do their best work.

We are seeking a motivated and detail-oriented Knowledge Management Intern to join our Quality team for a 6-month internship. This role offers a unique opportunity to work closely with our internal process managers, content creators and training teams to map internal processes, create comprehensive work instructions, and facilitate process-related training. The ideal candidate will have a passion for learning and knowledge management, excellent organizational skills, and the ability to work collaboratively in a fast-paced environment.

To be eligible to apply for this internship you must currently be a student at a Dutch university or a recent graduate of a Dutch university.

Here's a little taste of your challenge:

• Collaborate with internal Process Managers and stakeholders to map and document internal processes.

• Create clear and concise work instructions and standard operating procedures (SOPs).

• Assist content creators in developing, reviewing and organizing knowledge articles within our internal CRM system.

• Conduct research and gather information to support knowledge management initiatives.

• Maintain and update knowledge management systems and databases.

• Participate in team meetings and contribute to knowledge-sharing sessions.

• Facilitate process and system training, based on SOP updates, as needed.

• Provide administrative support to the Quality team as needed.

• Analyze data related to the utilization of our internal knowledge management platform and make recommendations for improvements.

• Contribute to projects related to future of work and AI implementation within the knowledge management area.

• Working closely with learning teams to identify knowledge gaps and occasionally deliver training related to knowledge management.

Who are you:

• Currently pursuing or recently completed a degree in Knowledge Management, Information Science, Business Administration, or a related field.

• Strong written and verbal communication skills in English are a must.

• Excellent organizational and time management abilities.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

• Ability to work independently and as part of a team.

• Attention to detail and a proactive approach to problem-solving.

• Familiarity with knowledge management systems and tools (such as Salesforce Knowledge Base, Confluence) is a plus.

• Ability to analyze data related to learning penetration rates and make recommendation for improvements.

• Knowledge or experience using HTML are a plus.

Let's not forget the good stuff!

• Flexible work schedule with up to 3 days of remote working.

• Birthday off.

• Volunteering time off.

• Unlimited Access to LinkedIn Learning.

• Access to Gofluent platform to learn new languages.

• Employee Assistance Program.

• Free access to CALM (top mental health app).

• Internship allowance.

• A 6-month Internship contract.

Who are we?

Webfleetis Bridgestone's globally trusted fleet management solution. More than 50,000 businesses across the world use it to improve fleet efficiency, support drivers, boost safety, stay compliant and work more sustainably. For more than 25 years it has been empowering fleet managers with data-driven insights that help them optimize their operations.

Webfleet contributes towards the delivery of The Bridgestone E8 Commitment. This broad, global corporate commitment clearly defines the value Bridgestone is promising to deliver to society, customers and future generations in eight focus areas: Energy, Ecology, Efficiency, Extension, Economy, Emotion, Ease and Empowerment. These provide a compass to guide strategic priorities, decision making and actions throughout every area of the business.

More information at: webfleet.com. Follow us on X:@WebfleetNews and LinkedIn@Webfleet. For more information on Bridgestone corporation visit Bridgestone.com or the Bridgestone Newsroom.

Want to join us?

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.