Internship Content & Process Writer

Workwize; Amsterdam; On-site; EUR 5,580 - 13,392; Full time

Benefits offered by this job

Direct mentorship

Hands-on experience

Collaborative work environment

Hybrid work setup

Recognition as a top startup

Job summary

Workwize in Amsterdam is seeking a Content & Process Writer Intern to aid in creating engaging and clear content. This role offers hands-on experience in internal and external documentation and has a strong focus on process learning.

The ideal candidate is pursuing a relevant degree, possesses exceptional writing skills, and is ready for a challenging internship that will last for 6 months. Workwize promotes a collaborative and inclusive work environment with hybrid work options.

Qualifications

• Currently pursuing a relevant Bachelor's or Master's degree.
• Exceptional written English with a knack for simplifying complex topics.
• Available for a full-time internship for 6 months.

Responsibilities

• Assist in writing and maintaining internal knowledge base articles.
• Support the creation of client-facing FAQ content and help center documentation.
• Assist in the translation of internal workflows into AI-ready process documentation.

Skills

Exceptional written English

Detail-oriented

Structured problem solver

Excellent communication skills

Team working skills

Education

Currently pursuing a Bachelor's or Master's degree in Communications, Business, Engineering or related field

Tools

Documentation or knowledge base tools (e.g., Zendesk, Notion, Confluence, Salesforce)

Job description

At Workwize, we’re on a mission to revolutionize how companies support their global teams. As a fast-scaling SaaS platform based in the Netherlands, we help businesses streamline remote equipment management — globally and effortlessly. To keep pace with our rapid growth, we’re looking for a curious and structured Content & Process Writer Intern to support our Content Writer in turning complex information into clear, engaging, and user-friendly content.

What you’ll do

Internal FAQ Creation

• Assist in writing, structuring, and maintaining internal knowledge base articles that support team workflows. Strong focus on implementing standardised templates throughout the entire Knowledge Base.
• Help prepare materials for weekly internal training sessions on new or updated processes and features.

External FAQ Creation

• Support the creation and management of client-facing FAQ content and help center documentation. Strong focus on implementing standardised templates throughout the entire Knowledge Base.
• Translate complex product or technical concepts into clear, easy-to-understand content for clients.
• Help ensure external help content is well-structured and easy to navigate.

AI Process Integration

• Assist in the translation of internal workflows into AI-ready process documentation.
• Help maintain content compatible with tools like Zendesk Co-Pilot and Forethought AI.

What we’re looking for

Must-haves

• Currently pursuing a Bachelor's or Master's degree in Communications, Business, Engineering or a related field.
• Please note that this is an operational internship focused entirely on hands‑on content work. We are not able to accommodate thesis or research-based internship requirements.
• Exceptional written English with a knack for simplifying complex topics.
• Ready for a challenge. This internship requires a lot of process learning in a short time!
• Detail-oriented with a focus on accuracy and consistency.
• Structured and great problem solver
• Excellent communication and team working skills
• Available for a full-time internship for 6 months

Nice-to-haves

• Any experience with documentation or knowledge base tools (e.g., Zendesk, Notion, Confluence, Salesforce).
• Interest in AI tools and automated support workflows.
• A portfolio of writing samples — academic or professional.

Benefits

• A meaningful internship at one of the Top 10 Startups in the Netherlands (LinkedIn, 2025).
• Direct mentorship from our Content Writer with real responsibility from day one.
• Hands‑on experience shaping how global teams interact with knowledge, tools, and technology.
• A collaborative, innovative, and flexible work environment
• Hybrid work setup with a beautiful office in the heart of Amsterdam.

Workwize is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.