Associate Field Service Project Manager (Dutch Speaker)

Webfleet; Amsterdam; On-site; EUR 60,000 - 75,000; Full time

Benefits offered by this job

25 annual leave days

Working from home up to 3 days a week

€500 for home office setup

Chance to work abroad

Birthday off

Volunteering time off

Unlimited access to LinkedIn learning

Monthly healthcare allowance

Flexible benefit plan

Discounts on Bridgestone Tyres

Job summary

A leading fleet management solution provider in Noord-Holland is seeking an Associate Field Service Project Manager to lead automotive telematics deployment projects. This role involves coordinating with third-party partners, overseeing budgets, and implementing cost-saving initiatives. Successful candidates will have 5 years of project management experience and effective communication skills in both English and Dutch. Additional perks include working from home options and generous leave days.

Qualifications

• 5 years of experience in managing projects with knowledge of project management methods.
• Experience with customer-facing projects.
• Ability to connect with stakeholders and build relationships.

Responsibilities

• Coordinate large-scale automotive telematics deployment projects for key customers.
• Manage third-party companies specialized in automotive hardware installation.
• Oversee service department’s budget and implement cost-saving initiatives.

Skills

Project management

Customer-facing projects

Communication in English and Dutch

Flexibility

Stakeholder engagement

MS Office (Excel)

Technical affinity for telematics

Tools

Salesforce

Job description

Overview

At Webfleet Solutions we are looking for an Associate Field Service Project Manager to lead large-scale automotive telematics deployment projects for our key customers. This role involves managing a network of third-party companies specialized in automotive hardware installation, ensuring seamless coordination and execution.

The Field Service Project Manager will oversee the service department’s budget, identify and implement cost-saving initiatives, and monitor service-related expenses, including revisions, warranties, and SLAs. They will ensure compliance with service agreements to validate invoicing in collaboration with internal stakeholders such as Customer Service, Customer Success Management, and Administration teams. Additionally, the position requires occasional travel to meet installation partners and support the management of strategic accounts.

Here’s a little taste of your challenge:

You will be responsible for coordinating and managing complex installations projects (High Volume deployments for Key customers requiring Tailor-made adjustments, like additional hardware, complex preparation for integration of software and/or non WFS hardware) of our solutions in the Benelux.

Responsibilities

• Ambassador of the Field Services department in your region: presenting key figures internally, tracking key progresses.
• Serve as the main WFS contact during deployments, coordinating with external and internal stakeholders.
• Enroll and manage 3rd party Installation Partners (IPs) in the designated area (define precise expectations, analyze SLAs, provide theoretical trainings).
• Support Sales in direct sales projects, during pre-sales and contract execution.

Installation Partner performance and Cost Control:

• Optimize the Installation Partner network by monitoring KPIs such as work order completion times, service quality, and customer satisfaction.
• Maintain and optimize the network of third-party partners.
• Review overall service costs including revisions, warranties, and SLAs.
• Ensure the service department operates within budget by monitoring and enforcing compliance with SLAs, reviewing and validating invoicing in collaboration with the Quality Coordinator and key internal stakeholders (e.g., Customer Support, CSM/Sales), and identifying and implementing cost-saving initiatives.

Account Management for Strategic Accounts/Pilots:

• Coordinate and manage complex installation projects involving high-volume deployments for key customers requiring tailor-made adjustments (e.g., additional hardware, complex software integration, non-WFS hardware).
• Participate in rollout planning meetings with direct customers and internal stakeholders (e.g., Account Managers, Customer Support).
• Ensure direct communication with customers and align with Sales Engineering and Customer Support teams.

Who are you?

• 5 years of experience in managing projects with knowledge of project management methods.
• Experience with customer-facing projects.
• Good communication skills to align with internal and external stakeholders in English and Dutch.
• Driven self-starter with a positive outlook, being flexible and thinking outside the box.
• Ability to connect with stakeholders, build relationships and federate people around your goals.
• MS Office software (especially Excel); Salesforce is a plus.
• Technical affinity for Telematics and related topics to vehicles/technology is a plus.

Let’s not forget the good stuff!

• 25 annual leave days with the option to buy up to 10 days.
• Working from home up to 3 days a week.
• €500 gross to set up your home office.
• Chance to work abroad for 40 working days per year.
• Birthday off and volunteering time off.
• Unlimited access to LinkedIn learning.
• Access to the Gofluent platform to learn new languages.
• Employee Assistance Program.
• Contributory pension scheme.
• Monthly healthcare allowance.
• Flexible benefit plan (up to €250 reimbursed for benefits of your choice).
• Discounts on Bridgestone Tyres.

What can you expect from us?

• The chance to work in a fast-moving, innovative and international team across different countries and cultures.
• A company culture that likes to work hard and play hard; we value working with people you enjoy.
• Decisive actions and a lean structure focused on moving forward and delivering quickly.

Who are we?

Webfleet is Bridgestone’s globally trusted fleet management solution. More than 50,000 businesses use it to improve fleet efficiency, support drivers, boost safety, stay compliant and work more sustainably. For more than 25 years it has empowered fleet managers with data-driven insights to optimize operations.

Webfleet contributes towards Bridgestone’s E8 Commitment, a broad global corporate commitment in eight focus areas: Energy, Ecology, Efficiency, Extension, Economy, Emotion, Ease and Empowerment.

More information at: webfleet.com. Follow us on X: @WebfleetNews and LinkedIn @Webfleet. For more information on Bridgestone visit Bridgestone.com or the Bridgestone Newsroom.

Want to join us?

If that’s a yes, please apply and upload your CV (In English). We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.