Internship - Knowledge Management

Webfleet; Amsterdam; Hybrid; EUR 7,300 - 8,400; Full time

Benefits offered by this job

Internship allowance

Up to 3 days remote

LinkedIn Learning access

CALM app access

Volunteering time off

Job summary

Webfleet, Bridgestone’s global fleet management solution, offers a 6-month Knowledge Management Internship in Amsterdam. You will map internal processes, craft SOPs, and support training with our Quality team while collaborating with process managers, content creators, and learning teams.

The role requires you to be a student at a Dutch university or a recent graduate, with strong English communication, excellent organization, and MS Office proficiency.

Qualifications

• Pursuing or recent graduate in KM, Information Science, or related field.
• Excellent written and verbal English communication.
• Strong organizational and time management skills.
• Proficiency with Microsoft Office; knowledge of Salesforce Knowledge Base and Confluence is a plus.
• Ability to work independently and in a team; detail-oriented and proactive.

Responsibilities

• Map and document internal processes with Process Managers and stakeholders.
• Create clear SOPs and work instructions.
• Assist content creators in knowledge articles within the CRM.
• Maintain knowledge management systems and databases.
• Analyze data and recommend improvements for KM platform.

Skills

English communication

Organizational skills

MS Office

Team collaboration

Attention to detail

HTML knowledge

Education

Currently pursuing or recent graduate in KM, Information Science, Business Administration or related field

Tools

Salesforce Knowledge Base

Confluence

HTML

Job description

Introduction

Webfleet is a dynamic and innovative company dedicated to moving the world toward a sustainable future with data-driven mobility solutions. We are committed to fostering a collaborative and inclusive work environment where every team member can be their best selves and do their best work.

We are seeking a motivated and detail-oriented Knowledge Management Intern to join our Quality team for a 6-month internship

This role offers a unique opportunity to work closely with our internal process managers, content creators and training teams to map internal processes, create comprehensive work instructions, and facilitate process-related training. The ideal candidate will have a passion for learning and knowledge management, excellent organizational skills, and the ability to work collaboratively in a fast-paced environment.

To be eligible to apply for this internship you must currently be a student at a Dutch university or a recent graduate of a Dutch university

Here’s a little taste of your challenge:

• Collaborate with internal Process Managers and stakeholders to map and document internal processes.
• Create clear and concise work instructions and standard operating procedures (SOPs).
• Assist content creators in developing, reviewing and organizing knowledge articles within our internal CRM system.
• Conduct research and gather information to support knowledge management initiatives.
• Maintain and update knowledge management systems and databases.
• Participate in team meetings and contribute to knowledge-sharing sessions.
• Facilitate process and system training, based on SOP updates, as needed.
• Provide administrative support to the Quality team as needed.
• Analyze data related to the utilization of our internal knowledge management platform and make recommendations for improvements.
• Contribute to projects related to future of work and AI implementation within the knowledge management area.
• Working closely with learning teams to identify knowledge gaps and occasionally deliver training related to knowledge management.

Who are you:

• Currently pursuing or recently completed a degree in Knowledge Management, Information Science, Business Administration, or a related field.
• Strong written and verbal communication skills in English are a must.
• Excellent organizational and time management abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work independently and as part of a team.
• Attention to detail and a proactive approach to problem-solving.
• Familiarity with knowledge management systems and tools (such as Salesforce Knowledge Base, Confluence) is a plus.
• Ability to analyze data related to learning penetration rates and make recommendation for improvements.
• Knowledge or experience using HTML are a plus.

Let’s not forget the good stuff!

• Flexible work schedule with up to 3 days of remote working.
• Birthday off.
• Volunteering time off.
• Unlimited Access to LinkedIn Learning.
• Access to Gofluent platform to learn new languages.
• Employee Assistance Program.
• Free access to CALM (top mental health app).
• Internship allowance.
• A 6-month Internship contract.

Who are we?

Webfleet is Bridgestone’s globally trusted fleet management solution. More than 50,000 businesses across the world use it to improve fleet efficiency, support drivers, boost safety, stay compliant and work more sustainably. For more than 25 years it has been empowering fleet managers with data-driven insights that help them optimize their operations.

Webfleet contributes towards the delivery of The Bridgestone E8 Commitment. This broad, global corporate commitment clearly defines the value Bridgestone is promising to deliver to society, customers and future generations in eight focus areas: Energy, Ecology, Efficiency, Extension, Economy, Emotion, Ease and Empowerment. These provide a compass to guide strategic priorities, decision making and actions throughout every area of the business.

More information at: webfleet.com. Follow us on X: @WebfleetNews and LinkedIn @Webfleet. For more information on Bridgestone corporation visit Bridgestone.com or the Bridgestone Newsroom.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.