Internship Front Office

NH Hotel Group; Maastricht; On-site; EUR 7,800 - 10,000; Full time

Benefits offered by this job

Internship allowance

Training access

Employee rates

Team events

International career

Job summary

NH Maastricht offers an Internship Front Office position in Maastricht, the Netherlands. You will be at the heart of the guest experience, greeting guests warmly, assisting with check-in/check-out after training, managing reservations, and supporting daily Front Office administration in an international hotel setting.

During the internship you will develop upselling, problem-solving, and service-recovery skills while sharing local recommendations with guests.

Qualifications

• Active enrollment in an educational institution throughout the internship period.
• Genuine passion for hospitality and guest service.
• Positive, approachable, and team-oriented.
• Confident interacting with international guests.
• Excellent English communication skills (speaking and writing); other languages a plus.
• Flexible, detail-oriented, eager to learn.
• Committed to creating memorable guest experiences.

Responsibilities

• Welcome guests with warmth and professionalism, making them feel at home from arrival.
• Handle check-in and check-out after training.
• Manage reservations and respond to guest requests; support Front Office admin.
• Share personalised recommendations and local insights with international travellers.
• Develop upselling, problem-solving, and service recovery skills.
• Collaborate with colleagues across departments to ensure a seamless guest experience.
• Help create an atmosphere where every guest feels welcomed and cared for.

Skills

Hospitality passion

Customer service

Team spirit

English proficiency

Job description

Internship Front Office - NH Maastricht at NH Maastricht, NL The Netherlands.

Join our team at NH Hotels & Resorts, a global leader in upscale and midscale hospitality, renowned for our exceptional service and facilities. A brand with a strong footprint in Europe and the Americas that is beginning its adventure in Greater China. You will have the opportunity to provide our guests with reliable experiences that combine value, location and your own human touch. You can join us in our quest to make every hotel stay remarkable by meeting the needs of guests looking for functional hotels & resorts with a natural and fresh style, doubled by friendly service. Become part of a brand that is like you: Functional, natural and down-to-earth, innovative, reliable and friendly.

Your Benefits at NH Hotels

• A monthly internship allowance of €750 gross


• Free online & offline training through Minor Hotels University Northern Europe.


• Employee rates starting from €36 per night at Minor Hotels worldwide, 30% discount in our F&B outlets, and Friends & Family discount up to 40%. Various discounts in (web)shops.


• Team events, social activities, and celebrations throughout the year.


• International career opportunities within Minor Hotels across the globe.

Your Role at a Glance

As an Internship Front Office - NH Maastricht, you will be at the heart of the guest experience. As one of the first points of contact, you will create genuine connections with guests while gaining hands‑on experience in an international hotel environment. During your internship, you will:

• Welcome guests with warmth and professionalism, making them feel at home from the moment they arrive.


• Handle check‑in and check‑out independently after completing your training.


• Manage reservations, respond to guest requests, and support daily Front Office administration.


• Share personalised recommendations and local insights with international travellers.


• Develop valuable skills in upselling, problem‑solving, and service recovery.


• Collaborate with colleagues across departments to create a seamless guest experience.


• Help create an atmosphere in which every guest feels genuinely welcomed and cared for.

What Makes You a Great Fit

• You are actively enrolled in an educational institution throughout the internship period.


• You have a genuine passion for hospitality and guest service.


• You are positive, approachable, and enjoy working as part of a team.


• You feel confident interacting with international guests from diverse backgrounds.


• You have excellent English communication skills, both spoken and written; additionally language skills are a plus.


• You are flexible, attentive to detail, and eager to learn.


• You are committed to creating memorable experiences for every guest.