Internship Front Office - NH Amsterdam Leidseplein

NH Hotel Group; Amsterdam; On-site; EUR 7,100 - 9,600; Part time

Benefits offered by this job

Salary: €750 gross/mo

International career opportunities

Minor Hotels University training

Employee rates from €36/night

Friends & Family discounts up to 25%

30% discount at restaurants/bars

Team events and trips

€500 Refer-a-Friend bonus

Job summary

NH Hotels & Resorts is seeking a Front Office Intern for NH Amsterdam Leidseplein. You will gain hands-on experience in a key hotel department while developing guest service, communication, and hospitality skills.

You’ll learn day-to-day front desk operations, support check-ins/outs, handle guest inquiries, and contribute to a high standard of guest satisfaction in a dynamic team environment.

Qualifications

• Pursuing a degree in Hospitality, Hotel Management, Tourism, or related field.
• Strong communication skills and a passion for guest service.
• Willingness to learn, proactive, and team oriented.

Responsibilities

• Welcome guests and assist with check-ins and check-outs.
• Support guests during their stay with information about hotel and local area.
• Handle guest feedback and complaints professionally.
• Assist with Front Office administration and daily tasks.
• Respond to online reviews and monitor guest satisfaction.
• Support cash handling and end-of-shift procedures.
• Manage Lost & Found requests and follow up with guests.
• Assist with night audit processes and reporting tasks.
• Identify upselling opportunities to enhance guest experience.

Skills

Customer service

Communication

Team player

English proficiency

Education

Hospitality/Hotel Management degree in progress

Job description

Join our team at NH Hotels & Resorts. As a Front Office Intern, you will discover what it takes to create outstanding guest experiences while developing the skills and confidence needed for a successful career in hospitality.

• Internship Front Office - NH Amsterdam Leidseplein
• Amsterdam, NL The Netherlands
• Front Office

Your Benefits at NH Hotels

• A compensation of €750 gross per month for all your hard work.
• International career opportunities within Minor Hotels.
• Free online and offline training courses through our own Minor Hotels University.
• Employee rates from €36 per night at Minor Hotels worldwide, plus Friends & Family discounts of up to 25%.
• 30% discount at our restaurants and bars, plus exclusive employee discounts with various (online) retailers.
• Regular team events, celebrations, trips, and holiday parties.
• A €500 Refer-a-Friend bonus for successful referrals.

Your Role at a Glance

As a Front Office Intern, you will gain hands‑on experience in one of the most dynamic departments of the hotel. Working alongside an experienced team, you will learn about the day‑to‑day operations of a hotel while developing valuable skills in guest service, communication, and hospitality.

• Welcome guests and assist with check‑ins and check‑outs.
• Support guests throughout their stay and provide information about the hotel and local area.
• Handle guest feedback and complaints with professionalism and care.
• Assist with Front Office administration and daily operational tasks.
• Respond to online guest reviews and help monitor guest satisfaction.
• Support cash handling and end‑of‑shift procedures.
• Manage Lost & Found requests and follow up with guests when needed.
• Assist with the night audit process and other reporting tasks.
• Identify upselling opportunities and contribute to enhancing the guest experience.

What Makes You a Great Fit

• You are currently pursuing a degree in Hospitality, Hotel Management, Tourism, or a related field.
• You are available to start your internship in February/March 2027.
• You enjoy interacting with people and are passionate about delivering great guest experiences.
• You are proactive, organized, and eager to learn.
• You have strong communication skills and enjoy working in a team.
• You have a good command of English; additional languages are a plus.
• You are flexible and available to work on various shifts, including weekends and occasional nights.
• You are able to provide a school internship agreement.
• You have a residential address in the Netherlands during your internship.