Internship Front Office - NH Utrecht

Minor Hotels Europe & Americas; Utrecht; On-site; EUR 7,800 - 8,900; Full time

Benefits offered by this job

Minor Hotels University NorthernEurope

Employee rates discounts

Team events

Job summary

NH Hotels & Resorts is offering a Front Office Internship in the Netherlands. You will be at the heart of the guest experience, welcoming guests and supporting check-in/check-out after training in an international hotel setting. The program emphasizes guest service, local recommendations, and developing upselling and problem-solving skills.

You must be actively enrolled in an educational program. Strong English communication is essential; other languages are a plus.

Qualifications

• Actively enrolled in an educational institution during the internship period.
• Passion for hospitality and guest service.
• Positive, approachable demeanor and team orientation.
• Confident interaction with international guests.
• Excellent English communication skills; other languages are a plus.

Responsibilities

• Welcome guests with warmth and professionalism at check-in/out.
• Handle check-in/check-out after training.
• Manage reservations and respond to guest requests.
• Support daily Front Office administration.
• Share personalized recommendations and local insights.
• Develop upselling, problem-solving and service recovery skills.
• Collaborate with departments to ensure a seamless guest experience.

Skills

Hospitality service

Interpersonal skills

Team player

Communication skills

English proficiency

Education

Enrollment in educational institution

Tools

Reservation system

Job description

Front Office - The Netherlands

Join our team at NH Hotels & Resorts, a global leader in upscale and midscale hospitality, renowned for our exceptional service and facilities. A brand with a strong footprint in Europe and the Americas that is beginning its adventure in Greater China.
You will have the opportunity to provide our guests with reliable experiences that combine value, location and your own human touch. You can join us in our quest to make every hotel stay remarkable by meeting the needs of guests looking for functional hotels & resorts with a natural and fresh style, doubled by friendly service. Become part of a brand that is like you: Functional, natural and down-to‑earth, innovative, reliable and friendly.

Your Benefits at NH Hotels

A monthly internship allowance of €750 gross

• Free online & offline training through Minor Hotels University Northern Europe.

Employee rates starting from€36 per night at Minor Hotels worldwide, 30% discount in our F&B outlets, and Friends & Family discount up to 40%. Various discounts in (web)shops.

Team events, social activities, and celebrations throughout the year.

International career opportunities within Minor Hotels across the globe.

Your Role at a Glance

As aFront Office Intern, you will be at the heart of the guest experience. As one of the first points of contact, you will create genuine connections with guests while gaining hands‑on experience in an international hotel environment. During your internship, you will:

• Welcome guests with warmth and professionalism, making them feel at home from the moment they arrive.
• Handle check-in and check-out independently after completing your training.
• Manage reservations, respond to guest requests, and support daily Front Office administration.
• Share personalized recommendations and local insights with international travellers.
• Develop valuable skills in upselling, problem‑solving, and service recovery.
• Collaborate with colleagues across departments to create a seamless guest experience.
• Help create an atmosphere in which every guest feels genuinely welcomed and cared for.

What Makes You a Great Fit

• You are actively enrolled in an educational institution throughout the internship period.
• You have a genuine passion for hospitality and guest service.
• You are positive, approachable, and enjoy working as part of a team.
• You feel confident interacting with international guests from diverse backgrounds.
• You have excellent English communication skills, both spoken and written; additionally language skills are a plus.
• You are flexible, attentive to detail, and eager to learn.
• You are committed to creating memorable experiences for every guest.

Are you looking for a new challenge?

Minor Hotels Europe & Americas is committed to fostering an inclusive workplace where all team members are valued and supported equitably. We promote equal opportunities and embrace diversity in all its forms. We warmly welcome everyone.