Internship Front Office - NH Maastricht

Minor Hotels; Maastricht; On-site; EUR 7,800 - 8,900; Part time

Benefits offered by this job

Minor Hotels training

Employee rates from €36 per night

Global career opportunities

Job summary

NH Hotels & Resorts in Maastricht is seeking a Front Office Intern to deliver warm, professional guest service and gain hands-on experience in an international hotel setting. You will welcome guests, assist with check-in/check-out after training, manage reservations, and share local insights to enhance the stay.

The internship emphasizes upselling, problem-solving, and collaborative service, with opportunities to interact across departments and create memorable guest experiences.

Qualifications

• Actively enrolled in an educational institution throughout the internship period.
• Passion for hospitality and guest service.
• Positive, approachable, and team-oriented.
• Comfortable interacting with international guests.
• Strong communication skills, especially in English.

Responsibilities

• Welcome guests with warmth and professionalism, making them feel at home.
• Handle check-in and check-out after training.
• Manage reservations and respond to guest requests.
• Share personalised recommendations and local insights.
• Develop upselling, problem-solving, and service recovery skills.
• Collaborate with departments to ensure a seamless guest experience.
• Help create a welcoming and caring atmosphere for every guest.

Skills

Excellent English communication

Guest service orientation

Team player

Education

Active enrollment in educational institution

Job description

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Date: Oct 27, 2026

Location:

Maastricht, NL The Netherlands

Department: Front Office

Join our team at NH Hotels & Resorts, a global leader in upscale and midscale hospitality, renowned for our exceptional service and facilities.A brand with a strong footprint in Europe and the Americas that is beginning its adventure in Greater China.
You will have the opportunity to provide our guests with reliable experiences that combine value, location and your own human touch.You can join us in our quest to make every hotel stay remarkable by meeting the needs of guests looking for functional hotels & resorts with a natural and fresh style, doubled by friendly service.Become part of a brand that is like you: Functional, natural and down-to-earth, innovative, reliable and friendly.

Your Benefits at NH Hotels

A monthly internship allowance of €750 gross

• Free online & offline training through Minor Hotels University Northern Europe.

Employee rates starting from€36 per night at Minor Hotels worldwide, 30% discount in our F&B outlets, and Friends & Family discount up to 40%. Various discounts in (web)shops.

Team events, social activities, and celebrations throughout the year.

International career opportunities within Minor Hotels across the globe.

Your Role at a Glance

As aFront Office Intern, you will be at the heart of the guest experience. As one of the first points of contact, you will create genuine connections with guests while gaining hands-on experience in an international hotel environment. During your internship, you will:

• Welcome guests with warmth and professionalism, making them feel at home from the moment they arrive.
• Handle check-in and check-out independently after completing your training.
• Manage reservations, respond to guest requests, and support daily Front Office administration.
• Share personalised recommendations and local insights with international travellers.
• Develop valuable skills in upselling, problem-solving, and service recovery.
• Collaborate with colleagues across departments to create a seamless guest experience.
• Help create an atmosphere in which every guest feels genuinely welcomed and cared for.

What Makes You a Great Fit

• You are actively enrolled in an educational institution throughout the internship period.
• You have a genuine passion for hospitality and guest service.
• You are positive, approachable, and enjoy working as part of a team.
• You feel confident interacting with international guests from diverse backgrounds.
• You have excellent English communication skills, both spoken and written; additionally language skills are a plus.
• You are flexible, attentive to detail, and eager to learn.
• You are committed to creating memorable experiences for every guest.

Are you looking for a new challenge? Apply now!

Minor Hotels Europe & Americas is committed to fostering an inclusive workplace where all team members are valued and supported equitably. We promote equal opportunities and embrace diversity in all its forms. We warmly welcome everyone.

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