Internship Front Office - NH Amsterdam Schiphol Airport

NH Hotel Group; Amsterdam; On-site; EUR 7,800 - 8,900; Part time

Benefits offered by this job

International career opportunities

Minor Hotels University training

Employee rates €36 per night

Friends & Family discounts up to 25%

30% discount at restaurants and bars

Refer-a-Friend bonus €500

Job summary

NH Hotels & Resorts is offering a Front Office Intern position at NH Amsterdam Schiphol Airport. You will gain hands-on experience in a dynamic hotel department, learning day-to-day operations while developing guest service and hospitality skills.

Ideal candidates are hospitality students, ready to start immediately, with strong English and teamwork skills. The program includes training, employee rates, and potential career opportunities within Minor Hotels.

Qualifications

• Degree in Hospitality, Hotel Management, Tourism or related field.
• Immediate start date.
• Enjoy interacting with people and delivering great guest experiences.
• Proactive, organized, and eager to learn.
• Strong communication skills and ability to work in a team.
• Good command of English; additional languages are a plus.
• Flexible with shifts, including weekends and some nights.
• Provide a school internship agreement.
• Residential address in the Netherlands during internship.

Responsibilities

• Welcome guests and assist with check-ins and check-outs.
• Support guests during their stay and provide information about the hotel and local area.
• Handle guest feedback and complaints professionally.
• Assist Front Office administration and daily operational tasks.
• Respond to online guest reviews and help monitor guest satisfaction.
• Support cash handling and end-of-shift procedures.
• Manage Lost & Found requests and follow up with guests.
• Assist with the night audit process and reporting tasks.
• Identify upselling opportunities to enhance guest experience.

Skills

Customer service

Communication

Teamwork

Proactive

Organized

English proficiency

Flexible shifts

Education

Hospitality/Hotel Management/Tourism degree

Job description

Join our team at NH Hotels & Resorts, a global leader in upscale and midscale hospitality, renowned for exceptional service and facilities.

As a Front Office Intern at NH Amsterdam Schiphol Airport, you will discover what it takes to create outstanding guest experiences while developing the skills and confidence needed for a successful career in hospitality.

Your Benefits at NH Hotels

• A compensation of €750 gross per month for all your hard work.
• International career opportunities within Minor Hotels.
• Free online and offline training courses through our own Minor Hotels University.
• Employee rates from €36 per night at Minor Hotels worldwide, plus Friends & Family discounts of up to 25%.
• 30% discount at our restaurants and bars, plus exclusive employee discounts with various (online) retailers.
• Regular team events, celebrations, trips, and holiday parties.
• A €500 Refer-a-Friend bonus for successful referrals.

Your Role at a Glance

As a Front Office Intern, you will gain hands‑on experience in one of the most dynamic departments of the hotel. Working alongside an experienced team, you will learn about the day‑to‑day operations of a hotel while developing valuable skills in guest service, communication, and hospitality.

• Welcome guests and assist with check‑ins and check‑outs.
• Support guests throughout their stay and provide information about the hotel and local area.
• Handle guest feedback and complaints with professionalism and care.
• Assist with Front Office administration and daily operational tasks.
• Respond to online guest reviews and help monitor guest satisfaction.
• Support cash handling and end‑of‑shift procedures.
• Manage Lost & Found requests and follow up with guests when needed.
• Assist with the night audit process and other reporting tasks.
• Identify upselling opportunities and contribute to enhancing the guest experience.

What Makes You a Great Fit

• You are currently pursuing a degree in Hospitality, Hotel Management, Tourism, or a related field.
• You are available for an immediate start date.
• You enjoy interacting with people and are passionate about delivering great guest experiences.
• You are proactive, organized, and eager to learn.
• You have strong communication skills and enjoy working in a team.
• You have a good command of English; additional languages are a plus.
• You are flexible and available to work on various shifts, including weekends and occasional nights.
• You are able to provide a school internship agreement.
• You have a residential address in the Netherlands during your internship.