Internship Front Office - NH Maastricht

Minor Hotels Europe & Americas; Maastricht; Sur place; EUR 7 800 - 8 900; Temps partiel

Avantages offerts par ce poste

Monthly allowance €750 gross

Minor Hotels training

Employee rates

Discounts

International opportunities

Résumé du poste

NH Hotels & Resorts in the Netherlands (Maastricht) invites you to join as a Front Office Intern. You will be at the heart of the guest experience, welcoming guests warmly and handling check‑in/check‑out.

During the internship you will manage reservations, respond to guest requests, support Front Office administration, and share personalised recommendations with international travellers. Active enrollment in an educational program is required.

Qualifications

• Active enrollment in an educational institution throughout the internship period.
• Genuine passion for hospitality and guest service.
• Positive, approachable, and team-oriented.
• Confident interacting with international guests.
• Excellent English communication skills; other languages are a plus.
• Flexible, detail-oriented, eager to learn.
• Committed to creating memorable guest experiences.

Responsabilités

• Welcome guests warmly and professionally.
• Handle check-in and check-out after training.
• Manage reservations, respond to guest requests, and support Front Office administration.
• Share personalised local recommendations with international travellers.
• Develop upselling, problem-solving, and service-recovery skills.
• Collaborate with departments to ensure a seamless guest experience.
• Help create a welcoming atmosphere for every guest.

Connaissances

Customer service

Team player

Communication skills

Interpersonal skills

English proficiency

Formation

Enrolled in educational institution

Description du poste

Requisition ID8092-Posted10/27/2026-Front Office-The Netherlands

Join our team at NH Hotels & Resorts, a global leader in upscale and midscale hospitality, renowned for our exceptional service and facilities.A brand with a strong footprint in Europe and the Americas that is beginning its adventure in Greater China.
You will have the opportunity to provide our guests with reliable experiences that combine value, location and your own human touch.You can join us in our quest to make every hotel stay remarkable by meeting the needs of guests looking for functional hotels & resorts with a natural and fresh style, doubled by friendly service.Become part of a brand that is like you: Functional, natural and down-to-earth, innovative, reliable and friendly.

Your Benefits at NH Hotels

A monthly internship allowance of €750 gross

• Free online & offline training through Minor Hotels University Northern Europe.

Employee rates starting from€36 per night at Minor Hotels worldwide, 30% discount in our F&B outlets, and Friends & Family discount up to 40%. Various discounts in (web)shops.

Team events, social activities, and celebrations throughout the year.

International career opportunities within Minor Hotels across the globe.

Your Role at a Glance

As aFront Office Intern, you will be at the heart of the guest experience. As one of the first points of contact, you will create genuine connections with guests while gaining hands‑on experience in an international hotel environment. During your internship, you will:

• Welcome guests with warmth and professionalism, making them feel at home from the moment they arrive.
• Handle check-in and check-out independently after completing your training.
• Manage reservations, respond to guest requests, and support daily Front Office administration.
• Share personalised recommendations and local insights with international travellers.
• Develop valuable skills in upselling, problem-solving, and service recovery.
• Collaborate with colleagues across departments to create a seamless guest experience.
• Help create an atmosphere in which every guest feels genuinely welcomed and cared for.

What Makes You a Great Fit

• You are actively enrolled in an educational institution throughout the internship period.
• You have a genuine passion for hospitality and guest service.
• You are positive, approachable, and enjoy working as part of a team.
• You feel confident interacting with international guests from diverse backgrounds.
• You have excellent English communication skills, both spoken and written; additionally language skills are a plus.
• You are flexible, attentive to detail, and eager to learn.
• You are committed to creating memorable experiences for every guest.

Minor Hotels Europe & Americas is committed to fostering an inclusive workplace where all team members are valued and supported equitably. We promote equal opportunities and embrace diversity in all its forms. We warmly welcome everyone.