Hybrid Customer Success Manager — Amsterdam, Upsell & Impact

Everflow - Partner Marketing Platform; Amsterdam; Hybrid; EUR 50,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance Stipend

Unlimited PTO and paid holidays

Pension Contribution

Paid parental leave for putting your f

Job summary

Everflow in Amsterdam is seeking a Customer Success Manager to nurture client relationships and ensure successful adoption of our partner marketing platform. The role requires strong communication, analytical thinking, and the ability to explain complex product features to customers.

You will collaborate with cross-functional teams, gather client feedback, and upsell new products while working in a hybrid schedule, two in-office days per week.

Qualifications

• 4 years of affiliate marketing or digital advertising experience.
• Experience using Everflow or other affiliate tracking platform a big plus.
• Strong analytical background and a good grasp of internet technologies.
• Background in Ad Operations, Customer Success, or Technical Customer Support ideal.
• English proficiency; Big Plus if you have experience using the Everflow Platform before.
• University Degree/Bachelors.

Responsibilities

• Understand and resolve complex inquiries from customers across industries.
• Communicate internally and externally concisely and clearly.
• Develop expertise with new products and features and evangelize them with customers.
• Provide client feedback to internal teams.
• Upsell existing clients on new products and features.
• Gains proficiency in Jira, Intercom and Planhat while collaborating with customers.

Skills

Affiliate marketing

Digital advertising

English proficiency

Client interaction

Education

Bachelor's degree

Tools

Everflow platform

Jira

Intercom

Planhat

Job description

Everflow in Amsterdam is seeking a Customer Success Manager to nurture client relationships and ensure successful adoption of our partner marketing platform. The role requires strong communication, analytical thinking, and the ability to explain complex product features to customers.

You will collaborate with cross-functional teams, gather client feedback, and upsell new products while working in a hybrid schedule, two in-office days per week.