Customer Success Lead – Dutch Market (Upsell & Growth)

Moss; Amsterdam; Presencial; EUR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Stock option plan

Annual learning budget

Public transport support

Generous pension plan

1 month work from abroad

Descripción de la vacante

Moss is seeking an Account Manager/Customer Success Manager (f/m/d) to work onsite in our Amsterdam office four days a week. You will partner with Dutch customers to maximize value from the Moss spend management product, driving engagement and shaping success from onboarding to renewal.

You should have proven experience in a commercial, customer‑centric role, and fluency in Dutch and English. The role offers top‑tier compensation, equity, and benefits including a learning budget, transport

Formación

• Proven experience in a commercial customer-centric proactive role, ideally in a B2B setting.
• Prior experience with upselling products and product features to existing customers.
• Fluent in both Dutch and English.

Responsabilidades

• Drive customer engagement through building and nurturing value-creating relationships and activation of spend management features.
• Upsell by identifying new opportunities and feature optimisations to increase value for existing accounts.
• Measure success using KPIs and provide data insights to monitor revenue trajectory (e.g., spend engagement, SaaS uplift, renewals).
• Act as Product ambassador by communicating client feedback to internal stakeholders and advising on features.
• Thrive for process excellence by designing and delivering the client journey to boost satisfaction and retention.

Conocimientos

Customer-centric

Upselling

Dutch fluency

English fluency

Descripción del empleo

Moss is seeking an Account Manager/Customer Success Manager (f/m/d) to work onsite in our Amsterdam office four days a week. You will partner with Dutch customers to maximize value from the Moss spend management product, driving engagement and shaping success from onboarding to renewal.

You should have proven experience in a commercial, customer‑centric role, and fluency in Dutch and English. The role offers top‑tier compensation, equity, and benefits including a learning budget, transport