Customer Success Manager, Support - EU

Everflow - Partner Marketing Platform; Amsterdam; Hybrid; EUR 50,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance Stipend

Unlimited PTO and paid holidays

Pension Contribution

Paid parental leave for putting your f

Job summary

Everflow in Amsterdam is seeking a Customer Success Manager to nurture client relationships and ensure successful adoption of our partner marketing platform. The role requires strong communication, analytical thinking, and the ability to explain complex product features to customers.

You will collaborate with cross-functional teams, gather client feedback, and upsell new products while working in a hybrid schedule, two in-office days per week.

Qualifications

• 4 years of affiliate marketing or digital advertising experience.
• Experience using Everflow or other affiliate tracking platform a big plus.
• Strong analytical background and a good grasp of internet technologies.
• Background in Ad Operations, Customer Success, or Technical Customer Support ideal.
• English proficiency; Big Plus if you have experience using the Everflow Platform before.
• University Degree/Bachelors.

Responsibilities

• Understand and resolve complex inquiries from customers across industries.
• Communicate internally and externally concisely and clearly.
• Develop expertise with new products and features and evangelize them with customers.
• Provide client feedback to internal teams.
• Upsell existing clients on new products and features.
• Gains proficiency in Jira, Intercom and Planhat while collaborating with customers.

Skills

Affiliate marketing

Digital advertising

English proficiency

Client interaction

Education

Bachelor's degree

Tools

Everflow platform

Jira

Intercom

Planhat

Job description

Everflow is a SaaS Partner Marketing platform for managing and scaling revenue from affiliates, partnerships, and marketing channels.

Founded in 2016 by industry veterans, we have a team distributed across the NAM and EMEA regions.

We’re a bootstrapped and profitable company (over $29M ARR) that has grown through supporting happy customers that refer business to us and create word-of-mouth excitement. We’re the go-to platform for brands, agencies, and networks, with 1,100+ customers including top brands, agencies and networ ks.

About the role

Customer Success relies on the quality and effectiveness of a CSM’s client interaction. Strong communication between team members, the organization and most importantly to clients encompass the traits a CSM needs in order to be successful. Situational understanding, out of the box thinking and solution seeking are a few key elements that represent qualities in a CSM at Everflow.

Location Requirement

This role is based in our Amsterdam office. The position follows a hybrid schedule with an expectation of working in-office at least two days per week.

What you'll do

• Ability to comprehend complex inquiries from customers of all industry levels
• Communicate internally and externally concisely & clearly
• Develop expertise with new products and features and be able to evangelize them with customers
• Provide client feedback to internal teams
• Upsell existing clients on new products and features
• Gain proficiency in Jira, Intercom and Planhat while collaborating with customers

Qualifications

• 4 years of affiliate marketing or digital advertising experience required
• Experience using Everflow or other affiliate tracking platform a big plus
• Strong analytical background and a good grasp of internet technologies
• Background in Ad Operations, Customer Success, Technical Customer Support ideal
• High proficiency in EnglishBig Plus if you have experience using the Everflow Platform before
• University Degree/Bachelors

Compensation Package:

• Medical Insurance Stipend
• Unlimited PTO and paid holidays
• Pension Contribution
• Paid parental leave for putting your family first
• Startup-like environment, without the constant rush to raise the next round of funding
• A very collaborative team and culture
• Education, gym, and equipment stipend

Join Our Exceptional Team

Dive into a role where respect, ownership, and mindfulness define our culture. As a valued team member, you'll enjoy the freedom to innovate and excel, supported by the tools and equipment you need to succeed.

Balance, Growth, and Connection

Work/Life Harmony: Embrace unlimited PTO and a healthy balance that respects your life outside work.

Continuous Growth: Regular feedback and discussions about your career path keep you moving forward.

Inclusive Community: Be part of a welcoming, engaging workplace that celebrates diversity and fun.

We offer a dynamic environment where excellence is rewarded, your well-being is a priority, and every day brings a chance to make meaningful connections. Ready for a truly rewarding challenge? We're excited to meet you.

The pay range for this role is:

50,000 - 60,000 EUR per year (Amsterdam, Netherlands)