Customer Success Manager - Hybrid (Scale Adoption & Retention)

Sowelo Consulting; Rotterdam; Híbrido; EUR 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model (2 days in office)

Descripción de la vacante

Sowelo Consulting is seeking a Customer Success Manager to join our European team. You will design and scale client success programs, drive product adoption, and partner with Sales, Delivery, Tech & Product to ensure lasting value for our customers.

This role requires Dutch and English fluency, SaaS experience, and the ability to monitor account health scores, resolve risks, and uncover expansion opportunities across a growing customer base.

Formación

• 1+ years of commercial, customer-facing experience in a B2B role.
• Fluent in Dutch and English (written and spoken).
• Solid experience working within a SaaS environment.
• Ability to monitor health scores and identify early warning signals.

Responsabilidades

• Design, execute, and scale client success programs that elevate satisfaction and adoption.
• Drive retention and reduce churn; collaborate with Sales on expansion opportunities.
• Partner with Sales, Delivery, Tech & Product to streamline the customer journey.
• Establish structured, high-touch communication with accounts for long-term trust.
• Host webinars and training to showcase platform capabilities and best practices.
• Track and iterate on key success metrics using data insights.

Conocimientos

Dutch & English fluency

SaaS customer success

Account management

Data-driven decisions

Descripción del empleo

Sowelo Consulting is seeking a Customer Success Manager to join our European team. You will design and scale client success programs, drive product adoption, and partner with Sales, Delivery, Tech & Product to ensure lasting value for our customers.

This role requires Dutch and English fluency, SaaS experience, and the ability to monitor account health scores, resolve risks, and uncover expansion opportunities across a growing customer base.