Customer Success Manager

Workwize; Amsterdam; Hybrid; EUR 55,000 - 90,000; Full time

Benefits offered by this job

Hybrid/Remote work

Amsterdam HQ

Team events in Amsterdam

Home office budget

MacBook provided

Flexible vacation policy

Job summary

Workwize in Amsterdam is seeking a Customer Success Manager who acts as a trusted advisor to diverse clients, guiding renewal and expansion while aligning with their business objectives. You will own the full customer lifecycle, collaborate across teams, and use data to drive adoption and identify upsell opportunities, all while maintaining excellent English communication.

This role supports hybrid work, with a central Amsterdam HQ and a home-office budget to ensure effective collaboration

Qualifications

• Experience in data analysis and interpretation.
• Previous sales experience with a commercial focus.
• Bachelor’s or Master’s degree (or compelling reason for not completing one).
• 4+ years in a client-facing role, managing complex accounts in SaaS.

Responsibilities

• Own the complete customer lifecycle from delivery to renewal.
• Strengthen relationships by prioritizing engagement with customers.
• Drive revenue growth through upselling and cross-selling.
• Use data analysis and value-driven discussions to maximize adoption and revenue.

Skills

Data analysis

Sales experience

English communication

Attention to detail

Problem-solving

Executive presentation

CRM systems

HubSpot

Hybrid working advocate

Team player

Entrepreneurial mindset

Digital mindset

Autonomous work

Commercial mindset

Education

Bachelor's or Master's degree

Tools

PowerPoint

Excel

CRM systems

HubSpot

Job description

• We are looking for a new Customer Success Manager who understands our customer business objectives and acts as a trusted advisor to our clients. This means you can have a call in the morning with Friesland Campina, Otrium, or Adyen, during the afternoon you will call with a prospective client to discuss QBR or Contract Renewal, whilst at the end of the day you will sit down with the internal team to optimize processes
• As our colleague, you will communicate effectively across multiple departments and customers and can shift gears at a moment’s notice. Most importantly, you enjoy the challenge of providing excellent customer service in a fast-paced environment. As our clients’ needs differ, the solutions and your approach will differ as well
• Be responsible for the complete customer lifecycle, ensuring successful delivery, adoption, expansion, and renewal of products and services
• Strengthen relationships by prioritizing engagement with customers
• Focus on driving revenue growth through expansion, identifying opportunities for upselling and cross-selling
• Utilize data analysis and value-driven discussions to enhance adoption and maximize revenue growth potential

Benefits

• Dynamic Work Place: Work flexibly with hybrid and remote options, plus the ability to work from anywhere for up to four weeks each year.
• Diverse, Global Team: Collaborate with a diverse team across cultures, unified by English, and anchored by our Amsterdam headquarters.
• Heart of Amsterdam: Enjoy the centrally located headquarters in Amsterdam with scenic views of the iconic canals.
• Monthly Team Events: Connect and celebrate with regular team events, meet-ups, and milestone celebrations in Amsterdam..
• Time to Recharge: Take advantage of vacation policies tailored to your region, ensuring work-life balance wherever you are.
• Home Office Budget: Receive a MacBook and a home office budget to ensure you’re set up for success anywhere.

• Experience in data analysis and interpretation
• Previous Sales experience - Commercial driven, who knows how to navigate the conversation and add value to our clients
• Bachelor’s or Master’s degree (or a compelling reason for not completing one)
• 4+ years of experience in a client-facing role, managing complex accounts—preferably in a SaaS environment
• Excellent English communication skills (written and verbal) at a business-professional level
• Proficiency in PowerPoint and Excel
• Exceptional attention to detail
• Strong problem-solving abilities and analytical mindset
• The ability to present to Executives and Key Decision-makers
• Thorough & analytical; you are eager to use the data to identify possibilities to support the clients
• Commercial driven
• Ambassador of hybrid working; you support the hybrid working policy - from our office in New York and from home
• Transparent & Honest; you mean what you say and are not afraid to express yourself
• You are a caring person, that wants to make a difference for customers
• You are a natural-born team player who is open to everything and everyone
• You have an ambitious, entrepreneurial & digital mindset with the ability to work effectively and autonomously in an ever-changing start-up environment
• Experience using CRM systems, HubSpot experience being a plus