Housekeeping Manager

Hotelprofessionals - Unicorn - Numa Rotterdam Coolsingel; Rotterdam; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Full-time management position

Career progression opportunities

Leadership training and development

Dynamic multi-property environment

Supportive management team

Competitive salary based on experience

Job summary

Unicorn Hospitality Services is seeking a proactive Housekeeping Manager for Numa Rotterdam Coolsingel. You will oversee daily housekeeping operations, drive quality standards, and manage a team to deliver exceptional guest experiences.

You will lead recruitment, training, and performance management, while maintaining strong client relations and payroll efficiency. A hands-on leader, you will work daily on the floor to ensure top results and guest satisfaction.

Qualifications

• Minimum 3 years as an Assistant Housekeeping Manager in hotel or serviced apartment.
• Proven experience leading and developing housekeeping teams.
• Strong understanding of housekeeping operations, quality control, and productivity management.
• Excellent leadership, communication, and organizational skills.
• Ability to work independently and manage the property as the main responsible manager.
• Strong problem-solving and decision-making abilities.
• Professional and guest-focused mindset.
• Flexible and willing to work weekends and public holidays when required.
• Fluent in English; additional languages are an advantage.
• Experience with managing a Housekeeping contract and client relationships as contractor.

Responsibilities

• Manage and coordinate daily housekeeping operations.
• Supervise the housekeeping staff to ensure service excellence.
• Support Team Leaders with operational questions.
• Conduct regular quality inspections of guest rooms, public areas, and back-of-house facilities.
• Monitor cleanliness standards and implement continuous improvement initiatives.
• Responsible for workforce planning, scheduling, and staffing requirements.
• Ensure all rooms are completed and available according to deadlines.
• Train, coach, and develop Team Leaders and housekeeping employees.
• Recruitment, onboarding, and employee retention initiatives.
• Monitor productivity, quality scores, guest feedback, and operational performance.
• Investigate and resolve guest complaints and service issues professionally.
• Ensure compliance with health, safety, hygiene, and company procedures.
• Prepare operational reports and communicate performance updates to management.
• Foster a positive culture focused on teamwork, accountability, and continuous improvement.
• Full ownership of the location as it would be your own business.

Skills

Fluent English

Leadership experience

Independent & responsible

Flexible weekends

Job description

We are looking for an ambitious and drivenHousekeeping Managerto join our Unicorn team.

Do you have leadership experience in housekeeping and are you ready to take the next step in your hospitality career? Are you passionate about operational excellence, team development, and delivering exceptional guest experiences? Then we would love to hear from you.

About the Role

As a Housekeeping Manager, you will oversee and support housekeeping operations at Numa Rotterdam Coolsingel. You will be responsible for maintaining high quality standards, managing team performance, supporting recruitment and training initiatives, and ensuring efficient day-to-day operations. You are the main person on location managing the client relationship, the payroll cost and the efficiency of the housekeeping performance. You will work closely with hotel management, Team Leaders, and housekeeping staff to drive operational success and guest satisfaction. You are a hands-on manager, you love checking rooms and you lead from the front by being in the operations every day.

Key Responsibilities

• Manage and coordinate daily housekeeping operations.
• Supervise the housekeeping staff to ensure service excellence.
• Support Team Leaders with operational questions.
• Conduct regular quality inspections of guest rooms, public areas, and back-of-house facilities.
• Monitor cleanliness standards and implement continuous improvement initiatives.
• Responsible for the workforce planning, scheduling, and staffing requirements.
• Ensure all rooms are completed and available according to operational deadlines.
• Train, coach, and develop Team Leaders and housekeeping employees.
• Responsible for the recruitment, onboarding, and employee retention initiatives.
• Monitor productivity, quality scores, guest feedback, and operational performance.
• Investigate and resolve guest complaints and service issues professionally.
• Ensure compliance with health, safety, hygiene, and company procedures.
• Prepare operational reports and communicate performance updates to management.
• Foster a positive culture focused on teamwork, accountability, and continuous improvement.
• Full ownership of the location as it would be your own business.

About you

• Minimum 3 year of experience as a Assistant Housekeeping Manager in a hotel or serviced apartment environment.
• Proven experience leading and developing housekeeping teams.
• Strong understanding of housekeeping operations, quality control, and productivity management.
• Excellent leadership, communication, and organizational skills.
• Ability to work independently and manage the property as the main responsible manager.
• Strong problem-solving and decision-making abilities.
• Professional and guest-focused mindset.
• Flexible and willing to work weekends and public holidays when required.
• Fluent in English; additional languages are an advantage.
• Experience with managing a Housekeeping contract and a client relationships as contractor

What We Offer

• Full-time management position within a growing hospitality company.
• Excellent opportunities for career progression.
• Ongoing leadership training and professional development.
• Dynamic multi-property working environment.
• Supportive and collaborative management team.
• Competitive salary based on experience and qualifications.

About Unicorn Hospitality

Unicorn Hospitality Services is a professional hospitality company providing high-quality cleaning and support services to hotels and serviced apartments across Europe. We value teamwork, reliability, and dedication to excellence. Our people are at the heart of everything we do.

Uren: Fulltime

Dienstverband: fulltime

Type vacature: Intern

Vaardigheden

• Er is geen minimale opleiding vereist
• Je beheerst Engels

Wat wij bieden

Contract: fulltime