Housekeeping Manager — Lead Operations & Guest Experience

Hotelprofessionals; Rotterdam; On-site; EUR 52,000 - 76,000; Full time

Benefits offered by this job

Career progression

Leadership training

Dynamic multi-property environment

Supportive management team

Job summary

Unicorn Hospitality Services is hiring a Housekeeping Manager for Numa Rotterdam Coolsingel. You will lead daily housekeeping operations on site, drive quality, train and develop Team Leaders, and manage recruitment and client relationships to ensure guest satisfaction.

This full-time role requires hands-on leadership and responsibility for payroll cost and performance on location, with daily presence in operations.

Qualifications

• Minimum 3 years as Assistant Housekeeping Manager in a hotel or serviced apartment.
• Proven experience leading and developing housekeeping teams.
• Strong understanding of operations, quality control, and productivity management.
• Excellent leadership, communication, and organizational skills.
• Fluent in English; additional languages are an advantage.
• Experience managing housekeeping contracts and client relationships.

Responsibilities

• Oversee daily housekeeping operations and ensure service excellence.
• Supervise staff and support Team Leaders with operational questions.
• Conduct regular quality inspections of rooms and public areas.
• Monitor cleanliness standards and drive continuous improvement.
• Plan workforce, scheduling, and staffing requirements.
• Lead recruitment, onboarding, and employee retention initiatives.
• Ensure rooms are ready by operating deadlines and manage client relationships.

Skills

People leadership

Housekeeping operations

Quality control

Team development

Recruitment

Training

Client relationships

Payroll management

Operational excellence

Guest experience

Job description

Unicorn Hospitality Services is hiring a Housekeeping Manager for Numa Rotterdam Coolsingel. You will lead daily housekeeping operations on site, drive quality, train and develop Team Leaders, and manage recruitment and client relationships to ensure guest satisfaction.

This full-time role requires hands-on leadership and responsibility for payroll cost and performance on location, with daily presence in operations.