Housekeeping Manager — Lead Operations & Guest Experience

Hotelprofessionals - Unicorn - Numa Rotterdam Coolsingel; Rotterdam; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Full-time management position

Career progression opportunities

Leadership training and development

Dynamic multi-property environment

Supportive management team

Competitive salary based on experience

Job summary

Unicorn Hospitality Services is seeking a proactive Housekeeping Manager for Numa Rotterdam Coolsingel. You will oversee daily housekeeping operations, drive quality standards, and manage a team to deliver exceptional guest experiences.

You will lead recruitment, training, and performance management, while maintaining strong client relations and payroll efficiency. A hands-on leader, you will work daily on the floor to ensure top results and guest satisfaction.

Qualifications

• Minimum 3 years as an Assistant Housekeeping Manager in hotel or serviced apartment.
• Proven experience leading and developing housekeeping teams.
• Strong understanding of housekeeping operations, quality control, and productivity management.
• Excellent leadership, communication, and organizational skills.
• Ability to work independently and manage the property as the main responsible manager.
• Strong problem-solving and decision-making abilities.
• Professional and guest-focused mindset.
• Flexible and willing to work weekends and public holidays when required.
• Fluent in English; additional languages are an advantage.
• Experience with managing a Housekeeping contract and client relationships as contractor.

Responsibilities

• Manage and coordinate daily housekeeping operations.
• Supervise the housekeeping staff to ensure service excellence.
• Support Team Leaders with operational questions.
• Conduct regular quality inspections of guest rooms, public areas, and back-of-house facilities.
• Monitor cleanliness standards and implement continuous improvement initiatives.
• Responsible for workforce planning, scheduling, and staffing requirements.
• Ensure all rooms are completed and available according to deadlines.
• Train, coach, and develop Team Leaders and housekeeping employees.
• Recruitment, onboarding, and employee retention initiatives.
• Monitor productivity, quality scores, guest feedback, and operational performance.
• Investigate and resolve guest complaints and service issues professionally.
• Ensure compliance with health, safety, hygiene, and company procedures.
• Prepare operational reports and communicate performance updates to management.
• Foster a positive culture focused on teamwork, accountability, and continuous improvement.
• Full ownership of the location as it would be your own business.

Skills

Fluent English

Leadership experience

Independent & responsible

Flexible weekends

Job description

Unicorn Hospitality Services is seeking a proactive Housekeeping Manager for Numa Rotterdam Coolsingel. You will oversee daily housekeeping operations, drive quality standards, and manage a team to deliver exceptional guest experiences.

You will lead recruitment, training, and performance management, while maintaining strong client relations and payroll efficiency. A hands-on leader, you will work daily on the floor to ensure top results and guest satisfaction.