Guest Experience Lead — Front Office Supervisor

Greenhouse Software, Inc.; Amsterdam; On-site; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Discounts across Europe

Growth opportunities

Multinational company

Job summary

The Social Hub in Amsterdam seeks a Front Office Supervisor to lead daily front desk operations, guide the team on shifts, and ensure guests feel welcome from the moment they arrive.

You will coach Front Office Hosts, coordinate with Housekeeping and F&B, manage bookings and payments, and spot opportunities to upsell rooms and local experiences while fostering a warm, collaborative and multinational workplace.

Qualifications

• 1–3 years of experience in front office supervision or similar hospitality role.
• Fluency in English and Dutch; additional languages are a plus.
• Strong interpersonal skills and a warm, welcoming presence.
• Comfort with modern hotel systems and quick to learn new tools.

Responsibilities

• Lead daily front desk operations and guide the team during shifts.
• Coach, support, and motivate Front Office Hosts in the moment.
• Welcome guests, handle requests, and create memorable stays.
• Coordinate with housekeeping, F&B, and other teams to keep activities smooth.
• Manage bookings, room availability, payments, and admin tasks.
• Spot opportunities to upsell rooms and local experiences.
• Share guest feedback to elevate service and onboarding new teammates.

Skills

Front desk supervision

Leadership and coaching

Customer service excellence

Fluent English and Dutch

Problem solving on the spot

Tools

Hotel systems

Job description

The Social Hub in Amsterdam seeks a Front Office Supervisor to lead daily front desk operations, guide the team on shifts, and ensure guests feel welcome from the moment they arrive.

You will coach Front Office Hosts, coordinate with Housekeeping and F&B, manage bookings and payments, and spot opportunities to upsell rooms and local experiences while fostering a warm, collaborative and multinational workplace.