Guest Experience Manager – Lead Front Desk & Team

AccorHotel; Amsterdam; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday

Free night stay at The Hoxton

Meal during shift

Pension

Job summary

The Hoxton, Amsterdam is seeking an experienced Guest Service Manager to join our Front Office team. Reporting to the Front Office Manager, you will lead the receptionists to deliver naturally friendly, helpful and responsive service, ensuring guests feel valued from arrival to checkout.

You’ll oversee day-to-day operations, manage room availability and overbooking with the team, and uphold The Hoxton’s reputation for hospitality.

Qualifications

• Hotel or leisure experience in a similar role.
• Familiarity with Opera or similar front desk OS and GDS advantageous.
• Strong leadership and guest-service mindset.

Responsibilities

• Lead front office team across shifts to create memorable guest experiences.
• Inspire and support receptionists to deliver friendly, efficient service.
• Ensure accurate rate integrity and manage overbooking with the team.
• Oversee daily operations to keep the front desk organized and presentable.

Skills

Front Office Leadership

Guest Experience

Hospitality

Opera PMS

GDS knowledge

Tools

Opera PMS

GDS

Job description

The Hoxton, Amsterdam is seeking an experienced Guest Service Manager to join our Front Office team. Reporting to the Front Office Manager, you will lead the receptionists to deliver naturally friendly, helpful and responsive service, ensuring guests feel valued from arrival to checkout.

You’ll oversee day-to-day operations, manage room availability and overbooking with the team, and uphold The Hoxton’s reputation for hospitality.