Guest Experience Agent - Four‑Day Front Desk (Rotterdam)

Prem-Group; Rotterdam; Sur place; EUR 17 000 - 22 000; Temps partiel

Résumé du poste

PREMIER SUITES Rotterdam is seeking a friendly Front Office Agent to join our guest-focused team. This role covers check-in/out, guest inquiries, reservations support, and light admin at the front desk on a 30-hour, four-day week schedule.

You should have at least one year in guest service, be computer literate (Word/Excel) with Opera PMS experience preferred, and communicate fluently in English and Dutch. We value warmth, teamwork, and a proactive attitude to deliver great guest experiences.

Qualifications

• At least 1 years’ previous experience in a guest/customer service environment preferably hotels or serviced apartments.
• Diploma of MHS/HHS or MBO tourism training preferred.
• Be computer literate with the ability to use Microsoft Word and Excel. Previous experience of opera cloud or a PMS beneficial but training will be given.
• Be warm, friendly and welcoming, guest oriented and flexible and enthusiastic.
• Excellent communication skills. The ability to use business English and Dutch verbally and in writing is essential.

Responsabilités

• General receptionist duties - Welcoming guests to the property, Providing efficient check-in and check-out and taking calls when required.
• Anticipating our guests needs, and ensuring that customer service is our top priority.
• Managing telephone and email enquiries and reservations in a prompt and professional manner.
• Ensuring guest complaints, queries and suggestions are dealt with quickly and efficiently.
• Use of onsite computer systems including Opera and Room cloud channel manager, email and Microsoft packages.

Connaissances

Excellent communication skills

Dutch language

English language

Customer service experience

MS Word & Excel

Formation

Diploma of MHS/HHS or MBO tourism training

Outils

Opera PMS

Description du poste

PREMIER SUITES Rotterdam is seeking a friendly Front Office Agent to join our guest-focused team. This role covers check-in/out, guest inquiries, reservations support, and light admin at the front desk on a 30-hour, four-day week schedule.

You should have at least one year in guest service, be computer literate (Word/Excel) with Opera PMS experience preferred, and communicate fluently in English and Dutch. We value warmth, teamwork, and a proactive attitude to deliver great guest experiences.