Opening Front Desk Agent – Rotterdam Hotel Team

Hotusa Group; Rotterdam; Hybrid; EUR 23,000 - 32,000; Full time

Benefits offered by this job

Discount on hotel stays

Online training access

Employee Club access

Referral program

Opening team opportunity

Job summary

Eurostars Hotel Company is expanding and opening a new hotel in Rotterdam. We are hiring Front Office Team Members to welcome guests with warmth and professionalism, handle check-in/out, reservations, and guest profiles, and coordinate with other departments to ensure a seamless stay.

Fluent English is required, Dutch is highly valued; experience in Front Office or Guest Services is preferred, especially in hotel openings and 4/5 star properties.

Qualifications

• Experience in Front Office or Guest Services roles.
• Strong communication and customer-service skills.
• Fluency in English; Dutch is highly valued.
• Experience in hotel openings is a plus.

Responsibilities

• Welcoming guests with professionalism, warmth, and a service-oriented attitude.
• Managing check-in, check-out, and all front desk procedures.
• Handling guest requests, inquiries, and complaints, ensuring a smooth and pleasant stay.
• Managing reservations, room assignments, and guest profiles.
• Processing payments, invoices, and daily cashier tasks.
• Coordinating with Housekeeping, Maintenance, and other departments to ensure seamless operations.
• Maintaining accurate records and ensuring compliance with brand standards.
• Supporting the implementation of procedures and service standards for the hotel opening.

Skills

Front Office experience

Customer service

English fluency

Dutch language

Job description

Eurostars Hotel Company is expanding and opening a new hotel in Rotterdam. We are hiring Front Office Team Members to welcome guests with warmth and professionalism, handle check-in/out, reservations, and guest profiles, and coordinate with other departments to ensure a seamless stay.

Fluent English is required, Dutch is highly valued; experience in Front Office or Guest Services is preferred, especially in hotel openings and 4/5 star properties.