Front Office Host(ess)

Hotelprofessionals - Park Plaza Utrecht; Utrecht; On-site; EUR 25,440 - 30,472; Full time

Benefits offered by this job

Discounted hotel rates

50% food and beverage discount

Exclusive discounts

Discount on collective health insurance

Great learning and development opportunities

Advanced onboarding programme

Career growth opportunities

Tasty meal during your shift

Annual company parties

Birthday bonus of €250

Industry pension plan

25 days holiday plus 1 additional wellbeing day

8% holiday allowance

Travel compensation (up to €200 net per month)

Recommend a friend bonus (up to €750)

Job summary

Park Plaza Utrecht offers a dynamic opportunity for a Front Office Host(ess) to be the first point of contact for our guests. Set in the heart of Utrecht, this full-time position involves managing front desk operations, ensuring a warm welcome, and providing exceptional service to all clients.

We seek candidates fluent in Dutch and English, with strong communication skills and a service-oriented mindset. Enjoy benefits like discounted hotel rates, a birthday bonus, and 25 days holiday. Join us to grow your career in hospitality!

Qualifications

• Fluent in Dutch (written and spoken) mandatory.
• Good command of English.
• Strong communication and interpersonal skills.
• Service-oriented mindset with attention to detail.
• Flexible availability, including weekends and holidays.
• Eligible to work in the Netherlands.

Responsibilities

• Welcome guests with warmth and professionalism.
• Manage check-ins, check-outs, and all front desk operations efficiently.
• Handle guest requests, questions, and feedback in a proactive way.
• Communicate clearly with guests and team members.
• Maintain accurate guest records and complete administrative tasks.
• Provide local recommendations to enhance guest experience.

Skills

Fluent in Dutch (written and spoken)

Good command of English

Strong communication and interpersonal skills

Service-oriented mindset

Attention to detail

Flexible availability

Job description

Feel the authentic. Park Plaza Utrecht offers a contemporary and stylish stay in the heart of the city, just steps away from Utrecht Central Station. With modern rooms, vibrant public spaces, and easy access to the historic city centre, the hotel is the perfect base for both business travellers and leisure guests. As a Front Office Host(ess), you are the face of the hotel, creating a warm and memorable first impression for every guest. You will manage arrivals and departures, handle guest requests, and ensure a smooth and efficient front office operation throughout your shift. This role is key in delivering exceptional guest experiences while maintaining a welcoming and organised front desk environment. The position is a full-time role (38 hours per week), ideal for someone who thrives in a dynamic hospitality environment and enjoys connecting with people.

Responsibilities

• Welcome guests with warmth and professionalism, ensuring a positive first impression
• Manage check-ins, check-outs, and all front desk operations efficiently
• Handle guest requests, questions, and feedback in a proactive and service-minded way
• Communicate clearly with guests and team members to ensure seamless service
• Maintain accurate guest records and complete administrative tasks
• Provide local recommendations and enhance the guest experience
• Collaborate with housekeeping and other departments for smooth daily operations

Essential Requirements

• Fluent in Dutch (written and spoken) mandatory
• Good command of English
• Strong communication and interpersonal skills
• Service-oriented mindset with attention to detail
• Flexible availability, including weekends and holidays
• Eligible to work in the Netherlands

Preferred Requirements

• Previous experience in Front Office or a customer-facing role
• Familiarity with hotel systems (PMS)
• Knowledge of Utrecht or willingness to develop local expertise
• Additional language skills are an advantage

Your Benefits & Perks

• Discounted hotel rates (including Radisson Hotel Group worldwide and family and friends)
• 50% food and beverage discount at our restaurants and bars
• Exclusive discounts via personeelsvoordeelwinkel.nl
• Discount on collective health insurance
• Great learning and development opportunities
• Advanced onboarding programme
• Career growth opportunities across PPHE Hotel Group in Europe
• Tasty meal during your shift
• Annual company parties and outings
• Birthday bonus of €250 (gross)
• Industry pension plan
• 25 days holiday plus 1 additional wellbeing day
• 8% holiday allowance
• Travel compensation (up to €200 net per month)
• Recommend a friend bonus (up to €750)

Compensation

This role is paid according to Horeca CAO scale (Schaal V), starting from €2,505.04 gross per month, with growth in line with experience, plus potential tips.

Vaardigheden

• Er is geen minimale opleiding vereist
• Je beheerst Engels