Front Office Manager

Hotelprofessionals - Eurostars Rijnhaven; Rotterdam; On-site; EUR 52,000 - 80,000; Full time

Job summary

Hotelprofessionals - Eurostars Rijnhaven in Rotterdam zoekt een Front Office Manager voor het pre-opening team. Je leidt de opstart van de Front Office, stelt procedures en teamsamenstelling vast en zorgt voor een uitstekende guest experience vanaf dag één.

Je verantwoordelijkheden omvatten werving, training en ontwikkeling van het Front Office team, samenwerking met Housekeeping en F&B, en het monitoren van KPI's en budgetten.

Qualifications

• Min. 3 jaar ervaring in een vergelijkbare Front Office leiderschapsrol, bij voorkeur met pre-opening ervaring.
• Sterke kennis van Front Office-operaties, procedures en PMS-systemen.
• Vloeiende Nederlandse en Engelse taalvaardigheden; Spaans is een plus.
• Leiderschap, organisatorische en probleemoplossende vaardigheden.
• Opleiding in Hospitality, Tourism of een verwant vakgebied.

Responsibilities

• Leiden van de pre-opening opzet van de Front Office-afdeling, inclusief procedures, standaarden en teamsamenstelling.
• Werving, training en ontwikkeling van het Front Office-team om vanaf dag één uitstekende service te bieden.
• Toezicht houden op dagelijkse Front Desk-activiteiten en guest relations, en zorgen voor een naadloze gastbeleving.

Skills

Leadership

Pre-opening

PMS knowledge

Dutch language

English language

Education

Hospitality-related education

Tools

PMS (Property Management System)

Job description

Would you like to join the Happiness Industry?

We are looking for a Front Office Manager (Pre-Opening Team) for one of our upcoming hotels in Rotterdam, The Netherlands.

What will you be responsible for?

• Leading the pre-opening setup of the Front Office department, including procedures, standards, and team structure.
• Recruiting, training and developing the Front Office team to ensure excellent service delivery from day one.
• Supervising daily Front Desk operations (check-in, check-out, guest relations), ensuring a seamless and high-quality guest experience.
• Implementing operational processes, systems and tools in line with company standards.
• Handling guest feedback and resolving issues efficiently, ensuring guest satisfaction and loyalty.
• Coordinating with other departments (Housekeeping, Maintenance, F&B) to ensure smooth hotel operations.
• Monitoring KPIs, budgets and performance metrics of the Front Office department.

What are we looking for?

• Minimum of 3 years of experience in a similar Front Office leadership role, ideally with pre-opening experience.
• Strong knowledge of Front Office operations, procedures and hotel management systems (PMS).
• Fluent Dutch and English are mandatory; additional languages like Spanish are a plus.
• Leadership, organizational and problem-solving skills.
• Education in Hospitality, Tourism or a related field.

• Minimum of 3 years of experience in a similar Front Office leadership role, ideally with pre-opening experience.
• Strong knowledge of Front Office operations, procedures and hotel management systems (PMS).
• Fluent Dutch and English are mandatory; additional languages like Spanish are a plus.
• Leadership, organizational and problem-solving skills.
• Education in Hospitality, Tourism or a related field.

Uren:

Fulltime

Dienstverband:

fulltime

Type vacature:

Intern

Vaardigheden

• Er is geen minimale opleiding vereist
• Je beheerst Engels

Wat wij bieden

Contract:

fulltime