Front Office Desk Lead – Guest Experience

Hesperia group; Rotterdam; On-site; EUR 25,000 - 32,000; Full time

Benefits offered by this job

End of year bonus

Employee rates

F&B discount

Friends & Family discount

Team events

Career growth

Job summary

NH Hotels & Resorts in Rotterdam is seeking a receptionist to be the first contact for our international guests from check‑in to check‑out. You will follow a structured daily routine, handle check‑ins, manage emails, and coordinate with other departments to ensure guest satisfaction. Fluency in English and a customer‑minded attitude are essential.

The role offers hotel industry benefits, ongoing training, and opportunities to grow within the global NH Hotels network.

Qualifications

• Minimum years of experience as a receptionist.

Responsibilities

• Greet guests and manage check-in/check-out processes.
• Answer guest questions and coordinate with departments to fulfill needs.
• Process emails and phone inquiries during the shift.
• Maintain handover notes for the evening team.

Skills

Reception experience

Guest service

English fluency

Teamwork

Job description

NH Hotels & Resorts in Rotterdam is seeking a receptionist to be the first contact for our international guests from check‑in to check‑out. You will follow a structured daily routine, handle check‑ins, manage emails, and coordinate with other departments to ensure guest satisfaction. Fluency in English and a customer‑minded attitude are essential.

The role offers hotel industry benefits, ongoing training, and opportunities to grow within the global NH Hotels network.