Front office Agent Rotterdam

Prem-Group; Rotterdam; Sur place; EUR 17 000 - 22 000; Temps partiel

Résumé du poste

PREMIER SUITES Rotterdam is seeking a friendly Front Office Agent to join our guest-focused team. This role covers check-in/out, guest inquiries, reservations support, and light admin at the front desk on a 30-hour, four-day week schedule.

You should have at least one year in guest service, be computer literate (Word/Excel) with Opera PMS experience preferred, and communicate fluently in English and Dutch. We value warmth, teamwork, and a proactive attitude to deliver great guest experiences.

Qualifications

• At least 1 years’ previous experience in a guest/customer service environment preferably hotels or serviced apartments.
• Diploma of MHS/HHS or MBO tourism training preferred.
• Be computer literate with the ability to use Microsoft Word and Excel. Previous experience of opera cloud or a PMS beneficial but training will be given.
• Be warm, friendly and welcoming, guest oriented and flexible and enthusiastic.
• Excellent communication skills. The ability to use business English and Dutch verbally and in writing is essential.

Responsabilités

• General receptionist duties - Welcoming guests to the property, Providing efficient check-in and check-out and taking calls when required.
• Anticipating our guests needs, and ensuring that customer service is our top priority.
• Managing telephone and email enquiries and reservations in a prompt and professional manner.
• Ensuring guest complaints, queries and suggestions are dealt with quickly and efficiently.
• Use of onsite computer systems including Opera and Room cloud channel manager, email and Microsoft packages.

Connaissances

Excellent communication skills

Dutch language

English language

Customer service experience

MS Word & Excel

Formation

Diploma of MHS/HHS or MBO tourism training

Outils

Opera PMS

Description du poste

Front office Agent (4 days per week) Rotterdam

PREMIER SUITES

The PREMIER SUITES serviced apartment brand is operating for more than two decades in key cities in Netherland, Belgium, Scotland, England and Ireland. PREMIER SUITES offers guests spacious modern apartments that are a perfect alternative to hotels whether visiting for business or leisure.

Our team are the beating heart of our properties. Our team work together to create an atmosphere of trust and respect where people enjoy coming to work and are inspired to give of their best. We are not perfect by any means, but we do our best to deliver, every day, on our ethos to "do the right thing".

PREMIER SUITES Rotterdam

PREMIER SUITES Rotterdam combines the style and hospitality of a 4-star hotel with luxuriously furnished apartments. With a great 8.9 review score on booking.com, our aparthotel is in the top of Rotterdam accommodation providers and we are proud of that! Thanks to its central location in the center of Rotterdam, right across from Central Station, the business, shopping and entertainment districts are very easily accessible. PREMIER SUITES Rotterdam is therefore the ideal place for both short and long stays in Rotterdam. To expand our team we are looking for the right candidate who fits in with this professional, enthusiastic and very guest-oriented team in terms of character and personality.

The Role

As a RECEPTIONIST/ Front Office Agent you are the first point of contact for our guests. You will be responsible for handling all reception procedures including check in and check out, guest enquiries and advice and recommendations on what to do in Rotterdam. You will also answer calls, support reservations, manage billing and general daily administration at the front desk. The ideal person for this role must be friendly, warm and welcoming, a team player with the ability to multi task, be organised and detail orientated, with the desire to progress within the hospitality industry. This is a full time 30 hour week 4 days over 7, a variety of shifts with no unnecessary overtime allowing for a good work life balance.

About the role

What is involved in the role:

• General receptionist duties - Welcoming guests to the property, Providing efficient check-in and check-out and taking calls when required.

• Anticipating our guests needs, and ensuring that customer service is our top priority.

• Managing telephone and email enquiries and reservations in a prompt and professional manner.

• Ensuring guest complaints, queries and suggestions are dealt with quickly and efficiently.

• Use of onsite computer systems including Opera and Room cloud channel manager, email and Microsoft packages.

What we are looking for:

• At least 1 years’ previous experience in a guest/customer service environment preferably hotels or serviced apartments.

• Diploma of MHS/HHS or MBO tourism training preferred.

• Be computer literate with the ability to use Microsoft Word and Excel. Previous experience of opera cloud or a PMS beneficial but training will be given.

• Be warm, friendly and welcoming, guest oriented and flexible and enthusiastic.

• Excellent communication skills. The ability to use business English and Dutch verbally and in writing is essential.

Why work with us?

We are a small friendly professional team passionate about customer service and creating great experiences for our guests. We do this by working together & collaborating as a team - the team in each property as well as the wider team across five countries. We genuinely believe our team are at the heart of our success and we offer many opportunities to learn and develop their skills. We are very proud that many of our team have grown their careers within PREMIER SUITES.

So if you are passionate about hospitality, enjoy collaboration and teamworking in a business where no two days are the same and want to develop your career we would love to hear from you.

About the company

PREM Group is a leading hospitality management company operating across Europe, specialising in hotel, serviced apartment, and property management. Founded in 1996, PREM Group has established a reputation for excellence, managing a diverse portfolio of properties under its own brands and on behalf of owners. With a commitment to guest satisfaction, operational efficiency, and sustainable practices, PREM Group delivers exceptional hospitality experiences. Combining local expertise with international reach, the company is dedicated to innovation and quality in every aspect of its operations, making it a trusted partner in the hospitality industry.