Front Office Desk Lead | Guest Experience & Shift Oversight

Minor Hotels Europe & Americas; Amsterdam; On-site; EUR 22,000 - 29,000; Full time

Benefits offered by this job

Training opportunities

Employee rates and discounts

Job summary

Minor Hotels Europe & Americas seeks a friendly Front Office Receptionist to join our team in The Netherlands. You will be the first point of contact for international guests, welcoming them and handling check‑in/check‑out with a smile.

The role requires strong Dutch and English language skills, accuracy with hotel systems, and a customer‑first mindset. You’ll work in a busy reception and collaborate across departments, with training and growth opportunities offered.

Qualifications

• Strong guest‑facing service mindset and ability to stay friendly under pressure.
• Solid command of Dutch and English, both spoken and written.
• Accurate, detail‑oriented, and able to prioritize tasks in a fast‑paced reception.

Responsibilities

• Handle check‑in and check‑out for international guests.
• Answer phones and emails; coordinate with other departments.
• Update handovers and support desk colleagues during shifts.
• Maintain guest records and ensure smooth daily operations.

Skills

Guest service

Multitasking

Dutch language

English language

Teamwork

Tools

Computer systems

Job description

Minor Hotels Europe & Americas seeks a friendly Front Office Receptionist to join our team in The Netherlands. You will be the first point of contact for international guests, welcoming them and handling check‑in/check‑out with a smile.

The role requires strong Dutch and English language skills, accuracy with hotel systems, and a customer‑first mindset. You’ll work in a busy reception and collaborate across departments, with training and growth opportunities offered.