Global Logistics Customer Success Lead - Hybrid

Stolt-Nielsen; Rotterdam; Hybrid; EUR 46,000 - 62,000; Full time

Benefits offered by this job

Hybrid work policy (2 days from home)

Pension and health contribution

Bike plan

Brand-new office with barista, gym and

Game room

Job summary

Stolt-Nielsen is seeking a Customer Success Manager to ensure smooth operational processes, oversee customer orders, and resolve logistics challenges. You will support a high-quality customer experience across daily activities and work closely with internal teams and customers to deliver reliable service.

The role requires a Bachelor’s degree (preferred), at least 3 years in a customer-facing logistics role, and fluent English (German preferred).

Qualifications

• Bachelor’s degree preferred.
• Minimum 3 years in a customer-facing role within logistics.
• Solid understanding of logistics processes and fast-paced operations.

Responsibilities

• Oversee customer orders from start to finish to ensure timely delivery.
• Identify and resolve logistical challenges with practical, cost‑effective solutions.
• Coordinate with internal teams to meet customer expectations and standards.
• Manage inquiries and complaints, recording events and root causes.

Skills

Customer service

Logistics knowledge

Strong communication

Fluent English

Education

Bachelor’s degree

Job description

Stolt-Nielsen is seeking a Customer Success Manager to ensure smooth operational processes, oversee customer orders, and resolve logistics challenges. You will support a high-quality customer experience across daily activities and work closely with internal teams and customers to deliver reliable service.

The role requires a Bachelor’s degree (preferred), at least 3 years in a customer-facing logistics role, and fluent English (German preferred).