Customer Experience Lead – End-to-End Logistics & Operations

Organik Kimya Netherlands BV; Zuid-Holland; On-site; EUR 60,000 - 80,000; Full time

Job summary

Organik Kimya Netherlands BV is seeking a Customer Experience Solution Partner to join the Botlek facility in Rotterdam. You will own the end-to-end customer journey, acting as the primary liaison between Sales, Planning, Logistics, Warehousing and Foreign Trade teams.

You will entry orders, track shipments and drive improvements to ensure accurate, timely and clear communication with customers across English and Dutch.

Qualifications

• Bachelor’s degree in Supply Chain, Logistics, International Trade, Engineering or related field.
• Minimum 3-5 years in customer service, supply chain, logistics, planning, export operations or operational role.
• Experience in manufacturing/chemical/industrial environments is preferred.
• Strong end-to-end process thinking and understanding of the customer journey.

Responsibilities

• Own the end-to-end customer journey and take direct responsibility for customer service operations.
• Act as a balancing and guiding role between operations and the customer.
• Perform order entry, order tracking and hands-on execution of export operations.
• Serve as the single point of contact for customers with timely, accurate communication.
• Identify critical touchpoints and lead continuous improvement initiatives.
• Reduce uncertainties, rework, delays and error sources within processes.
• Analyze customer feedback and operational issues using root cause analysis.
• Design and implement permanent process improvements for recurring issues.
• Support differentiated service models for strategic and premium customers.
• Coordinate between Sales, Planning, Logistics, Warehousing and Foreign Trade teams.

Skills

End-to-end ownership

Stakeholder management

Communication skills

Problem solving

Analytical thinking

Education

Bachelor's degree in Supply Chain / Logistics / Engineering

Job description

Organik Kimya Netherlands BV is seeking a Customer Experience Solution Partner to join the Botlek facility in Rotterdam. You will own the end-to-end customer journey, acting as the primary liaison between Sales, Planning, Logistics, Warehousing and Foreign Trade teams.

You will entry orders, track shipments and drive improvements to ensure accurate, timely and clear communication with customers across English and Dutch.